2023 Jeep Grand Cherokee problems & reliability
378 owner complaints filed with NHTSA for the 2023 Jeep Grand Cherokee, alongside 20 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
9 complaints report injuries (17 injured, 1 deaths reported).
Federal crash records (FARS 2020–2023): 2023 Jeep Grand Cherokee vehicles were involved in 12 fatal crashes with 2 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 176 | 47% |
| Engine | 81 | 21% |
| Unknown OR Other | 61 | 16% |
| Suspension | 58 | 15% |
| Fuel/propulsion System | 50 | 13% |
| Forward Collision Avoidance | 40 | 11% |
| Steering | 40 | 11% |
| Power Train | 36 | 10% |
| Service Brakes | 22 | 6% |
| Vehicle Speed Control | 18 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 20,861 miles (middle 50% between 11,000 and 39,007 miles), based on 46 complaints that included mileage.
Complaints by incident year
What owners report
“The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle was losing traction and was shifting very rough while in hybrid mode. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); and the vehicle was repaired in…”
Engine · filed Aug 3, 2026
“The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was reversing the vehicle, the hybrid vehicle suddenly changed direction, and the vehicle drove forward approximately 3 feet and stalled. The vehicle was towed to the local dealer. The contact was informed that the part needed to repair the…”
Power Train · filed Jul 27, 2026
“Since Nov 2025 there has been a recall with still no remedy for repair. The recall is a huge safety risk regarding the hybrid battery worrying me about it exploding or catching on fire as it warns me to not charge it in my garage and be careful charging it which is the only reason I purchased this hybrid.”
Fuel/propulsion System · filed Jul 26, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Recall 23V-413 Post Remedy Failures
Recall Query RQ25005 · opened Dec 11, 2025 · open
Technical service bulletins
813 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2023 Jeep Grand Cherokee. The 10 most recent:
R1L Radio Screen Goes Blank after transitioning from logistic to customer mode
S268A000016 · Service Bulletin/Repair Instructions · issued Jul 31, 2026
Evaporator - air conditioning
113558 · Service Bulletin/Repair Instructions · issued Jul 20, 2026
Evaporator - air conditioning
113553 · Service Bulletin/Repair Instructions · issued Jul 20, 2026
Evaporator - air conditioning
113554 · Service Bulletin/Repair Instructions · issued Jul 20, 2026
Evaporator - air conditioning
113557 · Service Bulletin/Repair Instructions · issued Jul 20, 2026
SHAFT - AXLE HALF
113528 · Service Bulletin/Repair Instructions · issued Jul 16, 2026
SHAFT - AXLE HALF
113529 · Service Bulletin/Repair Instructions · issued Jul 16, 2026
Body Control Module (BCM) Flash Failure Customers may experience one or more of the following: SYMPTOM: ● Battery drained. ● Ignition off draw. ● Instrument Panel Cluster (IPC) goes off and on when the vehicle goes into…
08-277-26 · Service Bulletin/Repair Instructions · issued Jul 15, 2026
Display Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
9100866 · Service Bulletin/Repair Instructions · issued Jul 14, 2026
Power Folding Seat Wire Harness Pinched Customers may experience one or more of the following: SYMPTOM: ● Battery is depleted. NOTE: Battery depletion may be due to a pinched power folding seat wire harness behind the…
08-274-26 · Service Bulletin/Repair Instructions · issued Jul 11, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2023 Jeep Grand Cherokee has 20 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2023 Jeep Grand Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 20,861 miles — budget accordingly if the car is approaching that mileage.