2011 Jeep Grand Cherokee problems & reliability
1,639 owner complaints filed with NHTSA for the 2011 Jeep Grand Cherokee, alongside 6 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
37 complaints report injuries (47 injured, 2 deaths reported).
Federal crash records (FARS 2020–2023): 2011 Jeep Grand Cherokee vehicles were involved in 94 fatal crashes with 32 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 779 | 48% |
| Engine → | 343 | 21% |
| Service Brakes → | 322 | 20% |
| Fuel/propulsion System → | 247 | 15% |
| Unknown OR Other | 132 | 8% |
| Power Train → | 90 | 5% |
| Steering → | 86 | 5% |
| Air Bags → | 60 | 4% |
| Structure → | 43 | 3% |
| Exterior Lighting → | 37 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 64,000 miles (middle 50% between 44,000 and 96,000 miles), based on 1,144 complaints that included mileage.
Complaints by incident year
What owners report
“The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it”
Engine · filed Jun 1, 2026
“The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while driving 40-45 MPH, the vehicle rear-ended another Jeep vehicle stopped at the red light; however, the air bags failed to deploy. The contact mentioned that there was no brake pedal depressed in attempts to stop, therefore the vehicle was going…”
Air Bags · filed Apr 17, 2026
“Car has died while driving 4 times in the last 3 years. Complete loss of power WHILE driving. Lost of power steering, loss of brakes while driving. Chrystler is saying recall was resolved by previous owner but it is still happening. EXTREMELY dangerous. I have paid out of pocket to replace the TIPM (over $3000) and I…”
Engine · filed Mar 23, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Desiccated Air Bag Inflator Rupture
Engineering Analysis EA21002 · opened Sep 17, 2021 · open
- Active Head Rest Inadvertent Deployment
Preliminary Evaluation PE19014 · opened Sep 9, 2019 · closed Feb 25, 2026
- Post 14V-391 Headliner Fires
Recall Query RQ15003 · opened May 1, 2015 · closed Jul 6, 2016 · led to recall 15V879000
- Totally Integrated Power Module Failure
Defect Petition DP14004 · opened Sep 25, 2014 · closed Jul 24, 2015
- Headliner Fires
Engineering Analysis EA14001 · opened Jan 10, 2014 · closed Aug 12, 2014 · led to recall 14V391000
- Headliner Fires
Preliminary Evaluation PE13027 · opened Aug 19, 2013 · closed Jan 14, 2014
Technical service bulletins
195 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2011 Jeep Grand Cherokee. The 10 most recent:
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
9100645 · Service Bulletin/Repair Instructions · issued Aug 15, 2025
Tube - fuel injector supply & gasket - none
105038 · Service Bulletin/Repair Instructions · issued May 15, 2025
Tube - fuel injector supply & gasket - none
105039 · Service Bulletin/Repair Instructions · issued May 14, 2025
RAIL - FUEL
102812 · Service Bulletin/Repair Instructions · issued Feb 13, 2025
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the…
9100448 · Service Bulletin/Repair Instructions · issued Dec 4, 2024
Plate - Planetary
101232 · Service Bulletin/Repair Instructions · issued Oct 30, 2024
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
9100196 · Service Bulletin/Repair Instructions · issued Jul 27, 2023
Headlamp without ballast,if ballast needed order part number : 68086783a$
9100172 · Service Bulletin/Repair Instructions · issued Jun 8, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2011 Jeep Grand Cherokee has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2011 Jeep Grand Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 64,000 miles — budget accordingly if the car is approaching that mileage.