2011 Jeep Grand Cherokee problems & reliability
1,640 owner complaints filed with NHTSA for the 2011 Jeep Grand Cherokee, alongside 6 safety recall campaigns. Last verified Sep 24, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
37 complaints report injuries (47 injured, 2 deaths reported).
Federal crash records (FARS 2020–2023): 2011 Jeep Grand Cherokee vehicles were involved in 94 fatal crashes with 32 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 780 | 48% |
| Engine → | 343 | 21% |
| Service Brakes → | 322 | 20% |
| Fuel/propulsion System → | 247 | 15% |
| Unknown / Other | 132 | 8% |
| Power Train → | 90 | 5% |
| Steering → | 86 | 5% |
| Air Bags → | 60 | 4% |
| Structure → | 43 | 3% |
| Exterior Lighting → | 37 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 31 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 1,145 complaints that included a usable odometer reading, the median reported incident mileage was 64,000 miles (middle 50% between 44,000 and 96,000 miles).
Complaints by incident year
What owners report
“The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at a slow speed, the A/C unit started blowing warm air, with the battery, ABS, and malfunction indicator warning lights illuminated. The vehicle stalled, and the contact to pulled over to the shoulder. Upon inspection, there was extreme…”
Electrical System · filed Sep 18, 2026
“The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it”
Engine · filed Jun 1, 2026
“The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while driving 40-45 MPH, the vehicle rear-ended another Jeep vehicle stopped at the red light; however, the air bags failed to deploy. The contact mentioned that there was no brake pedal depressed in attempts to stop, therefore the vehicle was going…”
Air Bags · filed Apr 17, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Desiccated Air Bag Inflator Rupture
Engineering Analysis EA21002 · opened Sep 17, 2021 · open
- Active Head Rest Inadvertent Deployment
Preliminary Evaluation PE19014 · opened Sep 9, 2019 · closed Feb 25, 2026
- Post 14V-391 Headliner Fires
Recall Query RQ15003 · opened May 1, 2015 · closed Jul 6, 2016 · led to recall 15V879000
- Totally Integrated Power Module Failure
Defect Petition DP14004 · opened Sep 25, 2014 · closed Jul 24, 2015
- Headliner Fires
Engineering Analysis EA14001 · opened Jan 10, 2014 · closed Aug 12, 2014 · led to recall 14V391000
- Headliner Fires
Preliminary Evaluation PE13027 · opened Aug 19, 2013 · closed Jan 14, 2014
Technical service bulletins
197 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2011 Jeep Grand Cherokee. The 10 most recent:
Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to…
9100897Rev1 · Service Bulletin/Repair Instructions · issued Sep 10, 2026
Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to…
9100897 · Service Bulletin/Repair Instructions · issued Sep 3, 2026
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
9100645 · Service Bulletin/Repair Instructions · issued Aug 15, 2025
Tube - fuel injector supply & gasket - none
105038 · Service Bulletin/Repair Instructions · issued May 15, 2025
Tube - fuel injector supply & gasket - none
105039 · Service Bulletin/Repair Instructions · issued May 14, 2025
RAIL - FUEL
102812 · Service Bulletin/Repair Instructions · issued Feb 13, 2025
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the…
9100448 · Service Bulletin/Repair Instructions · issued Dec 4, 2024
Plate - Planetary
101232 · Service Bulletin/Repair Instructions · issued Oct 30, 2024
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2011 Jeep Grand Cherokee has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2011 Jeep Grand Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 64,000 miles. This does not predict when a particular vehicle will develop a problem.