2002 Jeep Grand Cherokee problems & reliability
1,476 owner complaints filed with NHTSA for the 2002 Jeep Grand Cherokee, alongside 10 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
61 complaints report injuries (97 injured, 4 deaths reported).
Federal crash records (FARS 2020–2023): 2002 Jeep Grand Cherokee vehicles were involved in 80 fatal crashes with 50 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Air Bags | 486 | 33% |
| Visibility | 323 | 22% |
| Service Brakes, Hydraulic | 153 | 10% |
| Engine and Engine Cooling | 146 | 10% |
| Seats | 91 | 6% |
| Electrical System | 85 | 6% |
| Power Train | 58 | 4% |
| Steering | 41 | 3% |
| Vehicle Speed Control | 38 | 3% |
| Fuel System, Gasoline | 35 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 75,000 miles (middle 50% between 49,800 and 115,000 miles), based on 897 complaints that included mileage.
Complaints by incident year
What owners report
“I just bought a 2002 Jeep Grand Cherokee with the VIN number listed above. I saw that there was a recall where the dealer had to put on trailer hitches on the vehicle as without it if rear ended the gas tank could explode. I understand this is a older vehicle but do they not service recalls anymore for something like…”
Fuel/propulsion System · filed Apr 17, 2026
“I have been unable to get recall r06 completed. All the jeep dealers said that they are unable to get the needed parts. They are on a national recall list. This is a serious safety issue and needs to be addressed asap. They state that the orc module and other items needed to complete the recall cannot be obtained…”
Air Bags · filed Aug 11, 2025
“I currently own 3 of the same vehicles myself, my husband and my son. Each of the vehicles have been experiencing electrical issues. I have taken all of the vehicles at some point back to the mechanic for repairs for this issue. It was only a temporary fix. Here are examples of some of the electrical issues. The…”
Electrical System · filed May 21, 2024
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Jeep inadvertent air bag deployment
Recall Query RQ14001 · opened May 29, 2014 · closed Nov 13, 2015 · led to recall 15V673000
- Crash Related Fuel Tank Fires
Engineering Analysis EA12005 · opened Jun 12, 2012 · closed Nov 14, 2014 · led to recall 13V252000
- Crash Related Fuel Tank Fires
Preliminary Evaluation PE10031 · opened Aug 23, 2010 · closed Jun 14, 2012
- Fuel Storage System Crash Related Fires
Defect Petition DP09005 · opened Nov 6, 2009 · closed Aug 23, 2010
- FAN BLADE FAILURE (ENGINE COOLING FAN)
Engineering Analysis EA05020 · opened Nov 14, 2005 · closed Sep 12, 2006 · led to recall 06V199000
- ENGINE COOLING FAN BLADE FAILURE
Preliminary Evaluation PE05039 · opened Jul 13, 2005 · closed Nov 14, 2005 · led to recall 06V199000
- ROLL-AWAY IN REVERSE WHEN PARKED
Engineering Analysis EA01017 · opened Nov 1, 2001 · closed Dec 18, 2002 · led to recall 02V053000
Technical service bulletins
98 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2002 Jeep Grand Cherokee. The 10 most recent:
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
9100645 · Service Bulletin/Repair Instructions · issued Aug 15, 2025
Plate - Planetary
101232 · Service Bulletin/Repair Instructions · issued Oct 30, 2024
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not…
9004275 · Service Bulletin/Repair Instructions · issued Jul 22, 2020
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not…
9004275 · Service Bulletin/Repair Instructions · issued Jul 22, 2020
Disinfectant Solution Recommended for COVID-19
23-015-20 · Service Bulletin/Repair Instructions · issued Apr 30, 2020
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery…
08-049-20 · Service Bulletin/Repair Instructions · issued Apr 22, 2020
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
3100519 · Service Bulletin/Repair Instructions · issued Nov 20, 2019
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
3100319 · Service Bulletin/Repair Instructions · issued Nov 20, 2019
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
3100619 · Service Bulletin/Repair Instructions · issued Nov 20, 2019
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
31-005-19 · Service Bulletin/Repair Instructions · issued Nov 20, 2019
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2002 Jeep Grand Cherokee has 10 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2002 Jeep Grand Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 75,000 miles — budget accordingly if the car is approaching that mileage.