2004 Jeep Grand Cherokee problems & reliability
1,294 owner complaints filed with NHTSA for the 2004 Jeep Grand Cherokee, alongside 8 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
74 complaints report injuries (85 injured, 3 deaths reported).
Federal crash records (FARS 2020–2023): 2004 Jeep Grand Cherokee vehicles were involved in 175 fatal crashes with 121 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Air Bags → | 325 | 25% |
| Visibility → | 202 | 16% |
| Seats → | 149 | 12% |
| Electrical System → | 144 | 11% |
| Service Brakes, Hydraulic → | 142 | 11% |
| Vehicle Speed Control → | 77 | 6% |
| Steering → | 73 | 6% |
| Engine and Engine Cooling → | 55 | 4% |
| Power Train → | 54 | 4% |
| Structure → | 36 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 63,384 miles (middle 50% between 31,481 and 105,872 miles), based on 823 complaints that included mileage.
Complaints by incident year
What owners report
“I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no…”
Air Bags · filed Sep 15, 2025
“The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while depressing the brake pedal, there was an abnormal clicking sound coming from the brakes. The contact stated that the vehicle was not braking normally, and braking distance was extended while coming to a stop. The contact stated that the ABS…”
Service Brakes, Hydraulic · filed Aug 12, 2025
“Car was bought at affordable auto. The parking break had to be used in order for car to stay parked. We got home the windows on passenger side did not go down. Transmissions slips and goes out of gear you must change gears like a stick shift and the jeep is automatic. The truck was as is but the safety hazards sHould…”
Service Brakes · filed Jun 19, 2024
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Jeep inadvertent air bag deployment
Recall Query RQ14001 · opened May 29, 2014 · closed Nov 13, 2015 · led to recall 15V673000
- Crash Related Fuel Tank Fires
Engineering Analysis EA12005 · opened Jun 12, 2012 · closed Nov 14, 2014 · led to recall 13V252000
- Crash Related Fuel Tank Fires
Preliminary Evaluation PE10031 · opened Aug 23, 2010 · closed Jun 14, 2012
- Fuel Storage System Crash Related Fires
Defect Petition DP09005 · opened Nov 6, 2009 · closed Aug 23, 2010
Technical service bulletins
81 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2004 Jeep Grand Cherokee. The 10 most recent:
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
9100645 · Service Bulletin/Repair Instructions · issued Aug 15, 2025
Plate - Planetary
101232 · Service Bulletin/Repair Instructions · issued Oct 30, 2024
Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)
S2208000136 · Service Bulletin/Repair Instructions · issued Jul 9, 2022
Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)
S2208000136 · Service Bulletin/Repair Instructions · issued Jul 9, 2022
Mechanical rocker arm, intake, 1.7 ratio.
9001784 · Service Bulletin/Repair Instructions · issued Feb 22, 2021
Mechanical rocker arm, intake, 1.7 ratio.
9001784 · Service Bulletin/Repair Instructions · issued Feb 22, 2021
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not…
9004275 · Service Bulletin/Repair Instructions · issued Jul 22, 2020
KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not…
9004275 · Service Bulletin/Repair Instructions · issued Jul 22, 2020
Disinfectant Solution Recommended for COVID-19
23-015-20 · Service Bulletin/Repair Instructions · issued Apr 30, 2020
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery…
08-049-20 · Service Bulletin/Repair Instructions · issued Apr 22, 2020
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2004 Jeep Grand Cherokee has 8 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2004 Jeep Grand Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 63,384 miles — budget accordingly if the car is approaching that mileage.