2016 Chrysler Town and Country problems & reliability
521 owner complaints filed with NHTSA for the 2016 Chrysler Town and Country, alongside 5 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
7 complaints report injuries (9 injured).
Federal crash records (FARS 2020–2023): 2016 Chrysler Town and Country vehicles were involved in 48 fatal crashes with 25 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Power Train | 186 | 36% |
| Unknown OR Other | 110 | 21% |
| Electrical System | 106 | 20% |
| Structure | 75 | 14% |
| Engine | 67 | 13% |
| Seats | 22 | 4% |
| Air Bags | 16 | 3% |
| Latches/locks/linkages | 15 | 3% |
| Vehicle Speed Control | 14 | 3% |
| Steering | 11 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 70,000 miles (middle 50% between 55,000 and 93,000 miles), based on 296 complaints that included mileage.
Complaints by incident year
What owners report
“While driving down the road, 30mph, driver side head rest deployed, hitting me in the back of the head.”
Seats · filed Jun 21, 2026
“The transmission vehicle just stopped in the road. Causing road blockage and stranded passengers in the with out cell service. Vehicle has been looked at and this same problem that is listed for the recall but this vin isn't listed in the recall.”
Power Train · filed May 13, 2026
“I am submitting this letter to formally express my serious concern and dissatisfaction regarding a safety issue that occurred and that, under only slightly different circumstances, could have resulted in a far more dangerous outcome. The situation I experienced was not only unacceptable but indicative of a potential…”
Seats · filed May 9, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Sliding Doors Inoperative
Preliminary Evaluation PE21016 · opened Jul 9, 2021 · closed Jul 22, 2022
- Active Head Rest Inadvertent Deployment
Preliminary Evaluation PE19014 · opened Sep 9, 2019 · closed Feb 25, 2026
Technical service bulletins
230 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2016 Chrysler Town and Country. The 10 most recent:
Pad kit - rear disc brake, front disc brake
108463 · Service Bulletin/Repair Instructions · issued Nov 18, 2025
Pad kit - rear disc brake, front disc brake
108464 · Service Bulletin/Repair Instructions · issued Nov 17, 2025
"Sliding Door Lock(s) Inoperable Warranty Extension X98 The customer may describe one or more of the following: ● Either one or both of the sliding door locks do not function. ● The door lock(s) emit a loud buzzing…
23-001-25 · Service Bulletin/Repair Instructions · issued Jan 29, 2025
Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to RESET the AHR following the Procedure.
9100456 · Service Bulletin/Repair Instructions · issued Nov 27, 2024
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning…
S1408000384 · Service Bulletin/Repair Instructions · issued Jan 10, 2024
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
9100229 · Service Bulletin/Repair Instructions · issued Sep 20, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Suspected engine coolant leak.
S2307000002 · Service Bulletin/Repair Instructions · issued Aug 31, 2023
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
93120 · Service Bulletin/Repair Instructions · issued Aug 30, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2016 Chrysler Town and Country has 5 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2016 Chrysler Town and Country?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 70,000 miles — budget accordingly if the car is approaching that mileage.