2020 Ford Explorer problems & reliability
1,185 owner complaints filed with NHTSA for the 2020 Ford Explorer, alongside 33 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
28 complaints report injuries (37 injured).
Federal crash records (FARS 2020–2023): 2020 Ford Explorer vehicles were involved in 121 fatal crashes with 37 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Power Train | 465 | 39% |
| Unknown OR Other | 202 | 17% |
| Electrical System | 182 | 15% |
| Engine | 112 | 9% |
| Back Over Prevention | 104 | 9% |
| Service Brakes | 80 | 7% |
| Forward Collision Avoidance | 68 | 6% |
| Visibility/wiper | 55 | 5% |
| Exterior Lighting | 51 | 4% |
| Structure | 43 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 25,500 miles (middle 50% between 6,575 and 65,000 miles), based on 380 complaints that included mileage.
Complaints by incident year
What owners report
“My 2020 ford Explorer had several issues with the hill assist, TCM control, power train malfunctions, it shifted very hard between first and second gear, at times it felt like it wouldn't accelerate at all and would pop into gear at higher speeds. I took it to Family Ford of Enfield several times for repairs which…”
Power Train · filed Aug 5, 2026
“The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the…”
Power Train · filed Aug 3, 2026
“I experienced catastrophic brake failure on July 14 2026. Total loss of brakes that led me to narrowly miss several vehicles. The Ford Dealership in Manor TX stated it needed the brake booster replaced and program reset. After researching this is a problem with my VIN that was offered free replacement until 2022 this…”
Service Brakes · filed Jul 30, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Underbody shields detachment
Defect Petition DP25001 · opened Sep 5, 2025 · closed Apr 9, 2026
- Rear Axle Bolt Failure
Recall Query RQ23002 · opened Jun 20, 2023 · closed Feb 15, 2024 · led to recall 23V675
- Rearview Camera FMVSS 111 Noncompliance
Recall Query RQ21002 · opened Aug 3, 2021 · open
Technical service bulletins
357 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Ford Explorer. The 10 most recent:
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine…
SSM55059 · Service Bulletin/Repair Instructions · issued Aug 3, 2026
This article supersedes 25-2302. Reason for update: update the labor time allowance for F-150 vehicles, update the Parts list to replace the part number W716979-S439 with W721084-S439, and add a note for LV fluids…
TSB 26-2287 · Service Bulletin/Repair Instructions · issued Jun 18, 2026
Customer Satisfaction Program 26N09 Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 2020- 2021 and 2023 Explorer Vehicles Front Windshield Wiper Motor Replacement, if Required After Dealer…
26N09 · Other · issued Jun 11, 2026
For 2020 2026 vehicles equipped with the 10R60 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum…
SSM 54902 · Service Bulletin/Repair Instructions · issued Jun 5, 2026
2020-2026 Explorer/Escape/Corsair, 2021-2026 Bronco Sport/Bronco, 2022-2026 Maverick, 2024-2026 Mustang/Ranger/Nautilus vehicles equipped with a 2.0L or 2.3L EcoBoost engine may require removal of the turbocharger…
SSM 54857 · Service Bulletin/Repair Instructions · issued May 21, 2026
This bulletin supersedes 25-2213. Reason for update: update the Service Procedure to add notes to clarify the customer symptoms, applicability of this TSB, directing technicians to evaluate both front strut mounts, and…
TSB 26-2242 · Service Bulletin/Repair Instructions · issued May 19, 2026
Some 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles may require replacement of the front drive halfshaft inner/outer CV joint boot for various reasons. If Workshop Manual (WSM), Section 205-04 >…
SSM 54827 · Service Bulletin/Repair Instructions · issued May 15, 2026
Certain 2021-2024 Model Year Bronco, 2021-2024 Model Year Bronco Sport, 2020-2022 Model Year Corsair and Escape, 2016-2024 Model Year Explorer, 2019-2020 Model Year Fusion, 2016-2018 Model Year Focus RS, 2022-2024 Model…
25B51 · Other · issued May 9, 2026
This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates (HL3Z-7B164-A), C clutch steel plates (HL3Z-7B442-F), D clutch steel plates…
TSB 26-2226 · Service Bulletin/Repair Instructions · issued May 8, 2026
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with…
SSM 54795 · Service Bulletin/Repair Instructions · issued May 4, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Ford Explorer has 33 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Ford Explorer?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 25,500 miles — budget accordingly if the car is approaching that mileage.