2020 Ford Explorer vs 2020 Jeep Grand Cherokee
Complaints, recalls, TSBs, investigations and safety ratings side by side, from official federal data. Last verified Sep 22, 2026. Raw complaint counts are not adjusted for sales volume.
| Metric | 2020 Ford Explorer | 2020 Jeep Grand Cherokee |
|---|---|---|
| NHTSA complaints | 1,212 | 237 |
| Recall campaigns | 33 | 3 |
| Service bulletins (TSBs) | 360 | 534 |
| Investigations | 3 | 1 |
| Crash reports | 35 | 24 |
| Fire reports | 10 | 5 |
| NCAP overall rating | 5/5 | — |
| EPA MPG (combined) | 19–28 | 17–21 |
| Median reported incident mileage | 27,000 mi | 16,319 mi |
Reported problems side by side
| Component | Ford Explorer | Jeep Grand Cherokee |
|---|---|---|
| Power Train | 484 | 39 |
| Electrical System | 185 | 71 |
| Engine | 113 | 50 |
| Back Over Prevention | 104 | 8 |
| Service Brakes | 80 | 12 |
| Forward Collision Avoidance | 70 | 8 |
| Visibility/wiper | 55 | 5 |
| Fuel/propulsion System | 40 | 17 |
Symptoms owners describe
| Stalling | 62 | 18 |
| Shifting problems | 60 | 0 |
| Loss of power | 43 | 10 |
| Hesitation / surging | 39 | 7 |
| Vibration / shaking | 36 | 10 |
| Clunking / rattling | 33 | 0 |
| Check engine light | 28 | 15 |
| Electrical failures | 11 | 0 |
2020 Ford Explorer
2020 Jeep Grand Cherokee
Compare all Ford Explorer vs Jeep Grand Cherokee years →
Method. Complaints are unique NHTSA reports. A vehicle that sold more units will naturally accumulate more complaints — use shares and read the underlying reports before drawing conclusions.