2016 Mazda CX-9 service bulletins & manufacturer communications

500 manufacturer communications are on file with NHTSA for the 2016 Mazda CX-9. TSBs are repair guidance for dealers — they are not recalls, and repairs are not automatically free.

• This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead…
  SA-041-26 · Technical service bulletin · Engine · issued Jun 19, 2026
• This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine …
  01-008-26 · Technical service bulletin · Power Train · issued May 1, 2026
• DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through…
  SA-031-26 · Technical service bulletin · Structure · issued Apr 30, 2026
• This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory re…
  SA-029-26 · Technical service bulletin · Power Train · issued Apr 21, 2026
• This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is r…
  SA-026-26 · Technical service bulletin · Engine · issued Apr 16, 2026
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit k…
  SA-005-26 · Technical service bulletin · Unknown OR Other · issued Jan 26, 2026
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-001-26 · Technical service bulletin · Unknown OR Other · issued Jan 5, 2026
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-061-25 · Technical service bulletin · Electrical System · issued Dec 17, 2025
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-004-25a · Technical service bulletin · Unknown OR Other · issued Dec 10, 2025
• When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears rec…
  SA-056-25 · Technical service bulletin · Power Train · issued Nov 27, 2025
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-055-25 · Technical service bulletin · Service Brakes · issued Nov 26, 2025
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-020-25a · Technical service bulletin · Wheels · issued Nov 19, 2025
• Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primar…
  SA-051-25 · Technical service bulletin · Wheels · issued Nov 8, 2025
• Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid …
  SA-052-25 · Technical service bulletin · Power Train · issued Nov 6, 2025
• For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all…
  SA-044-25 · Technical service bulletin · Electrical System · issued Oct 2, 2025
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-043-25 · Technical service bulletin · Unknown OR Other · issued Sep 30, 2025
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-042-25 · Technical service bulletin · Unknown OR Other · issued Sep 30, 2025
• Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflectio…
  SA-039/25 · Technical service bulletin · Unknown OR Other · issued Aug 22, 2025
• When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/repla…
  SA-037-25 · Technical service bulletin · Unknown OR Other · issued Aug 15, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Cor…
  CSP13d Dealer Ltr · Warranty extension · Unknown OR Other · issued Jul 14, 2025
• Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, fo…
  CSP11a Warranty · Warranty extension · Engine · issued Jun 21, 2025
• Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter ma…
  SA-032-25 · Technical service bulletin · Unknown OR Other · issued Jun 19, 2025
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-031-25 · Technical service bulletin · Unknown OR Other · issued Jun 18, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Cor…
  CSP13c Dealer Ltr · Warranty extension · Unknown OR Other · issued Jun 6, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13b Dealer Ltr · Warranty extension · Unknown OR Other · issued May 23, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13a Parts and Warranty · Warranty extension · Unknown OR Other · issued May 23, 2025
• Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise dependi…
  09-024-25 · Technical service bulletin · Unknown OR Other · issued May 22, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13a Dealer Ltr · Warranty extension · Unknown OR Other · issued May 20, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13 Repair · Warranty extension · Unknown OR Other · issued Apr 29, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13 Parts and Warranty · Warranty extension · Unknown OR Other · issued Apr 29, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Co…
  CSP13 FAQs · Warranty extension · Unknown OR Other · issued Apr 29, 2025
• CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Cor…
  CSP13 Dealer Letter · Warranty extension · Unknown OR Other · issued Apr 29, 2025
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-004-25 · Technical service bulletin · Unknown OR Other · issued Apr 25, 2025
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-020-25 · Technical service bulletin · Unknown OR Other · issued Apr 16, 2025
• The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differ…
  SA-016-25 · Technical service bulletin · Unknown OR Other · issued Mar 20, 2025
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-25 · Technical service bulletin · Steering · issued Jan 24, 2025
• Dear Mazda Owner: You are receiving this notice because Mazda’s records indicate that your 2019-2020 CX-5, 2016-2020 CX-9, or 2018-2020 Mazda6 vehicle was equipped with a SKYACTIV-…
  CSP11 Owner Letter · Warranty extension · Engine · issued Dec 24, 2024
• Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhau…
  01-010-24 · Technical service bulletin · Engine · issued Nov 28, 2024
• CSP11 - COOLANT LEAKS AT CYLINDER HEAD WARRANTY EXTENSION For certain 2019-2020MY CX-5, 2016-2020MY CX-9, 2018-2020MY Mazda6 that are equipped with SKYACTIV-G 2.5T engine, the warr…
  CSP11 Parts Warr · Warranty extension · Engine · issued Nov 16, 2024
• Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may b…
  SA-081-24 · Technical service bulletin · Unknown OR Other · issued Nov 8, 2024
• The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the …
  SA-079-24 · Technical service bulletin · Power Train · issued Oct 24, 2024
• Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, fo…
  CSP11 Repair · Warranty extension · Engine · issued Oct 18, 2024
• Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, fo…
  CSP11 Parts · Warranty extension · Engine · issued Oct 18, 2024
• Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, fo…
  CSP11 Dealer Letter · Warranty extension · Engine · issued Oct 18, 2024
• Please review the entire Dealer Email below announced on October 17, 2024 for full details regarding this campaign. Warranty Information is at the bottom of the TSB Parts and Warra…
  CSP11 · Warranty extension · Engine · issued Oct 16, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24c · Technical service bulletin · Service Brakes · issued Oct 5, 2024
• Some customers may complain about scratches on the instrument cluster lens.
  SA-068-24 · Technical service bulletin · Unknown OR Other · issued Sep 12, 2024
• For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all…
  SA-062-24 · Technical service bulletin · Electrical System · issued Aug 26, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24b · Technical service bulletin · Service Brakes · issued Aug 21, 2024
• Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflectio…
  SA-058-24 · Technical service bulletin · Structure · issued Aug 15, 2024
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-057-24 · Technical service bulletin · Electrical System · issued Aug 15, 2024
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-056-24 · Technical service bulletin · Structure · issued Aug 13, 2024
• Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-053-24 · Technical service bulletin · Unknown OR Other · issued Aug 12, 2024
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-038-24 · Technical service bulletin · Unknown OR Other · issued Aug 8, 2024
• Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid …
  SA-052-24 · Technical service bulletin · Engine · issued Aug 7, 2024
• Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatical…
  SA-050-24 · Technical service bulletin · Electrical System · issued Aug 6, 2024
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-008-24a · Technical service bulletin · Electrical System · issued Aug 5, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24b · Technical service bulletin · Unknown OR Other · issued Jul 29, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24a · Technical service bulletin · Unknown OR Other · issued Jun 7, 2024
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-022-24a · Technical service bulletin · Wheels · issued Jun 7, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24a · Technical service bulletin · Service Brakes · issued Jun 7, 2024
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient…
  07-003-24a · Technical service bulletin · Unknown OR Other · issued Jun 1, 2024
• Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the consol…
  09-026-24 · Technical service bulletin · Unknown OR Other · issued May 14, 2024
• Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
  SA-027-24 · Technical service bulletin · Equipment Adaptive/mobility · issued Apr 26, 2024
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficie…
  07-003-24 · Technical service bulletin · Unknown OR Other · issued Apr 22, 2024
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-022-24 · Technical service bulletin · Wheels · issued Apr 10, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24 · Technical service bulletin · Service Brakes, Hydraulic · issued Mar 8, 2024
• Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide supp…
  PF-24-03 · Technical service bulletin · Power Train · issued Mar 6, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24 · Technical service bulletin · Power Train · issued Feb 12, 2024
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-008-24 · Technical service bulletin · Equipment · issued Feb 6, 2024
• Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates…
  09-006-24 · Technical service bulletin · Latches/locks/linkages · issued Feb 2, 2024
• Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load whe…
  06-001-24 · Technical service bulletin · Steering · issued Jan 23, 2024
• Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular road…
  06-004-23b · Technical service bulletin · Steering · issued Dec 1, 2023
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-003-23 · Technical service bulletin · Suspension · issued Oct 17, 2023
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-032-23a · Technical service bulletin · Equipment Adaptive/mobility · issued Oct 11, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-003-23a · Technical service bulletin · Service Brakes · issued Sep 15, 2023
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-039-23a · Technical service bulletin · Visibility · issued Sep 13, 2023
• Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular road…
  06-004-23a · Technical service bulletin · Steering · issued Sep 7, 2023
• Some customers may complain about scratches on the instrument cluster lens.
  SA-050-23 · Technical service bulletin · Electrical System · issued Aug 28, 2023
• Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular road…
  06-004-23 · Technical service bulletin · Steering · issued Jul 17, 2023
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-039-23 · Technical service bulletin · Structure · issued Jul 6, 2023
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-036-23 · Technical service bulletin · Equipment · issued Jun 5, 2023
• Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive be…
  01-008-23 · Technical service bulletin · Engine and Engine Cooling · issued Jun 5, 2023
• Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can caus…
  SA-035-23 · Technical service bulletin · Engine and Engine Cooling · issued Jun 1, 2023
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-033-23 · Technical service bulletin · Electrical System · issued May 24, 2023
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-032-23 · Technical service bulletin · Engine and Engine Cooling · issued May 24, 2023
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-031-23 · Technical service bulletin · Wheels · issued May 17, 2023
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-002-23 · Technical service bulletin · Power Train · issued May 17, 2023
• Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive externa…
  09-013-23a · Technical service bulletin · Electrical System · issued Apr 28, 2023
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-23a · Technical service bulletin · Steering · issued Apr 3, 2023
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
  SA-016-23 · Technical service bulletin · Equipment · issued Mar 21, 2023
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-012-23 · Technical service bulletin · Visibility · issued Mar 1, 2023
• Speedometer replacement procedure
  09-016-23 · Technical service bulletin · Electrical System · issued Feb 28, 2023
• Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive externa…
  09-013-23 · Technical service bulletin · Electrical System · issued Feb 16, 2023
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-23 · Technical service bulletin · Unknown OR Other · issued Feb 16, 2023
• Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhau…
  01-002-23a · Technical service bulletin · Engine and Engine Cooling · issued Feb 10, 2023
• Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P0301:00, P0302:00, P0303:00, P0304:00.NOTE: Only turbo engines are app…
  01-001-23a · Technical service bulletin · Engine and Engine Cooling · issued Feb 3, 2023
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficien…
  07-002-23 · Technical service bulletin · Electrical System · issued Feb 1, 2023
• When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and wer…
  RF-23-01 · Technical service bulletin · Engine and Engine Cooling · issued Jan 23, 2023
• Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust m…
  01-002-23 · Technical service bulletin · Engine and Engine Cooling · issued Jan 19, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-003/23 · Technical service bulletin · Service Brakes · issued Jan 11, 2023
• Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT …
  01-001-23 · Technical service bulletin · Engine and Engine Cooling · issued Jan 4, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-078-22 · Technical service bulletin · Service Brakes, Hydraulic · issued Dec 20, 2022
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-016-22a · Technical service bulletin · Equipment · issued Dec 7, 2022
• Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow…
  04-005-22 · Technical service bulletin · Service Brakes, Hydraulic · issued Dec 2, 2022
• Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following …
  MT-004-22 · Technical service bulletin · Engine and Engine Cooling · issued Dec 1, 2022
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved…
  09-018-22b · Technical service bulletin · Electrical System · issued Nov 22, 2022
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-004-22a · Technical service bulletin · Suspension · issued Nov 18, 2022
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-075-22 · Technical service bulletin · Electrical System · issued Nov 14, 2022
• Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the amb…
  SA-074-22 · Technical service bulletin · Electrical System · issued Nov 14, 2022
• Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: [For 2016-2022 CX-9 with VINS lower than JM3TC*****…
  07-003-22a · Technical service bulletin · Equipment · issued Oct 20, 2022
• The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in …
  SA-068-22 · Technical service bulletin · Power Train · issued Oct 17, 2022
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-008-22a · Technical service bulletin · Structure · issued Oct 17, 2022
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-066-22 · Technical service bulletin · Electrical System · issued Oct 12, 2022
• Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caus…
  01-010-22 · Technical service bulletin · Power Train · issued Sep 26, 2022
• Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air condi…
  07-003-22 · Technical service bulletin · Equipment · issued Aug 22, 2022
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-001-22d · Technical service bulletin · Electrical System · issued Aug 9, 2022
• Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatical…
  SA-050-22 · Technical service bulletin · Latches/locks/linkages · issued Aug 1, 2022
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
  09-024-22 · Technical service bulletin · Electrical System · issued Jul 18, 2022
• Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust m…
  01-007-22 · Technical service bulletin · Engine and Engine Cooling · issued Jun 27, 2022
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-22 · Technical service bulletin · Electrical System · issued Jun 22, 2022
• Some customers may complain about scratches on the instrument cluster lens.
  SA-039-22 · Technical service bulletin · Unknown OR Other · issued Jun 10, 2022
• Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
  SA-038-22 · Technical service bulletin · Power Train · issued Jun 7, 2022
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
  09-018-22 · Technical service bulletin · Electrical System · issued May 25, 2022
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-004-22 · Technical service bulletin · Suspension · issued May 24, 2022
• Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
  SA-001-22c · Technical service bulletin · Electrical System · issued May 23, 2022
• Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.
  SA-005-22a · Technical service bulletin · Equipment · issued May 4, 2022
• Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
  SA-026-22 · Technical service bulletin · Electrical System · issued Apr 27, 2022
• The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 …
  SA-018-22 · Technical service bulletin · Engine and Engine Cooling · issued Apr 6, 2022
• Some customers may complain that the steering wheel is off center more than 3à ° even when driving straight on a flat road.
  02-003-22 · Technical service bulletin · Steering · issued Apr 5, 2022
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-016-22 · Technical service bulletin · Equipment · issued Apr 4, 2022
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-001-22c · Technical service bulletin · Electrical System · issued Apr 4, 2022
• Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
  SA-014-22 · Technical service bulletin · Equipment · issued Mar 29, 2022
• Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or…
  04-001/22 · Technical service bulletin · Equipment · issued Mar 24, 2022
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-003/22 · Technical service bulletin · Equipment · issued Mar 17, 2022
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-001-22b · Technical service bulletin · Electrical System · issued Mar 17, 2022
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-006-22a · Technical service bulletin · Equipment · issued Mar 9, 2022
• Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand…
  07-001/22 · Technical service bulletin · Equipment · issued Mar 3, 2022
• Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or af…
  01-002/22 · Technical service bulletin · Fuel System, Gasoline · issued Mar 1, 2022
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-006-22 · Technical service bulletin · Power Train · issued Feb 28, 2022
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-22 · Technical service bulletin · Service Brakes, Hydraulic · issued Feb 23, 2022
• The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differ…
  SA-009-22 · Technical service bulletin · Power Train · issued Feb 18, 2022
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-001-22 · Technical service bulletin · Electrical System · issued Feb 14, 2022
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-008-22 · Technical service bulletin · Structure · issued Feb 10, 2022
• Some customers may experience a continuous infotainment reboot in or near Seattle Washington. Mazda is aware of the issue and is working on a resolution. This Service Alert will be…
  SA-005-22 · Technical service bulletin · Electrical System · issued Feb 9, 2022
• Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be cause…
  MT-001-22 · Technical service bulletin · Structure · issued Feb 4, 2022
• Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Soun…
  SA-001/22 · Technical service bulletin · Back Over Prevention · issued Jan 11, 2022
• Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batte…
  01-006-21-3779b · Technical service bulletin · Electrical System · issued Dec 21, 2021
• Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/s…
  09-009-21-3759a · Technical service bulletin · Structure · issued Dec 17, 2021
• Coolant Leaks At Cylinder Head: Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1…
  01-013-21-3753a · Technical service bulletin · Engine and Engine Cooling · issued Dec 2, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns
  SA-019-21e · Technical service bulletin · Equipment Adaptive/mobility · issued Nov 16, 2021
• For improvement of electrical diagnosis, the SKYACTIVà ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of …
  SA-052-21 · Technical service bulletin · Equipment · issued Nov 4, 2021
• Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhau…
  01-013-21-3753 · Technical service bulletin · Equipment · issued Oct 15, 2021
• Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E1…
  MT-002-21a · Technical service bulletin · Fuel System, Other · issued Oct 13, 2021
• Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  09-030-21-3838 · Technical service bulletin · Equipment · issued Oct 13, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21d · Technical service bulletin · Electrical System · issued Sep 28, 2021
• Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E1…
  MT-002-21 · Technical service bulletin · Equipment · issued Sep 24, 2021
• All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehi…
  09-021-21-3818b · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 13, 2021
• Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These…
  04-004-21-3821 · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 13, 2021
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-001-21-3826 · Technical service bulletin · Power Train · issued Sep 3, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21c · Technical service bulletin · Equipment · issued Sep 1, 2021
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-21-3779a · Technical service bulletin · Engine and Engine Cooling · issued Aug 24, 2021
• This service bulletin provides information regarding the proper use of the driverâ  s floor mat to avoid any potential interference with the foot pedals. The following are possi…
  09-025-21-3824 · Technical service bulletin · Equipment · issued Aug 17, 2021
• Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
  SA-046-21 · Technical service bulletin · Electrical System · issued Aug 10, 2021
• AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software versio…
  09-021-21-3818a · Technical service bulletin · Equipment · issued Aug 6, 2021
• Some vehicles may exhibit an occasional rough idle accompanied with DTC P0300:00 (Random misfire) due to the following: 1. While closing the EGR valve, carbon deposit etc. pinched …
  01-001-21-3761a · Technical service bulletin · Engine and Engine Cooling · issued Jul 26, 2021
• Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the consol…
  09-023-21-3820 · Technical service bulletin · Equipment · issued Jul 19, 2021
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-002-21-3769a · Technical service bulletin · Wheels · issued Jul 19, 2021
• AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software versio…
  09-021-21-3818 · Technical service bulletin · Equipment · issued Jul 8, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21a · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 25, 2021
• Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused …
  SA-042-21 · Technical service bulletin · Air Bags · issued Jun 24, 2021
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only on…
  SA-030-21a · Technical service bulletin · Equipment · issued Jun 15, 2021
• Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE…
  SA-041-21 · Technical service bulletin · Equipment · issued Jun 9, 2021
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-040-21 · Technical service bulletin · Visibility · issued Jun 7, 2021
• APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Act…
  SA-029-21a · Technical service bulletin · Electrical System · issued Jun 4, 2021
• Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the ca…
  04-002-21-3809 · Technical service bulletin · Service Brakes · issued Jun 4, 2021
• Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the S…
  09-017-21-3808 · Technical service bulletin · Equipment · issued Jun 2, 2021
• Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a …
  MT-003-21 · Technical service bulletin · Visibility · issued Jun 1, 2021
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-036-21 · Technical service bulletin · Lane Departure · issued May 18, 2021
• When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery cha…
  SA-034-21 · Technical service bulletin · Equipment · issued May 13, 2021
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-032-21 · Technical service bulletin · Power Train · issued May 11, 2021
• When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed afte…
  MT-002-21 · Technical service bulletin · Equipment · issued May 7, 2021
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-001-21 · Technical service bulletin · Equipment · issued May 5, 2021
• Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
  SA-030-21 · Technical service bulletin · Equipment · issued May 4, 2021
• APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ ¢ / Android Autoâ ¢, but it can be activated using MD…
  SA-029-21 · Technical service bulletin · Equipment · issued Apr 26, 2021
• MAZDA CONNECT Symptom Troubleshooting (6th Generation Vehicles). Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21a · Technical service bulletin · Equipment · issued Apr 8, 2021
• MAZDA SERVICE PROGRAM (MSP49), Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds o…
  02-005-21-3794 · Technical service bulletin · Suspension · issued Mar 25, 2021
• Blind spot monitoring (BSM) system change
  System · Technical service bulletin · Lane Departure · issued Mar 16, 2021
• MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color chang…
  Transmission · Technical service bulletin · Power Train · issued Mar 16, 2021
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-001-21 · Technical service bulletin · Electrical System · issued Mar 15, 2021
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-002-21-3782 · Technical service bulletin · Steering · issued Mar 12, 2021
• Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratche…
  09-009-21-3759 · Technical service bulletin · Structure · issued Mar 11, 2021
• Service reactivation and owner loyalty program (csp10) - expires april 30, 2021
  CSP10a · Technical service bulletin · Equipment · issued Mar 1, 2021
• MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless tec…
  CSP05d · Technical service bulletin · Engine and Engine Cooling · issued Feb 19, 2021
• MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM (CSP05). As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless tec…
  CSP05c · Technical service bulletin · Equipment · issued Feb 19, 2021
• Service reactivation and owner loyalty program (csp10) - expires april 30, 2021
  CSP10 · Technical service bulletin · Engine and Engine Cooling · issued Feb 10, 2021
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-21-3779 · Technical service bulletin · Electrical System · issued Feb 8, 2021
• The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
  01-005-21-3778 · Technical service bulletin · Electrical System · issued Feb 8, 2021
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-001-21-3775 · Technical service bulletin · Equipment · issued Jan 26, 2021
• Some customers may complain that the steering wheel is off center more than 3à ° even when driving straight on a flat road.
  02-003-21-3777 · Technical service bulletin · Steering · issued Jan 26, 2021
• Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster inte…
  01-003-21-3776 · Technical service bulletin · Engine and Engine Cooling · issued Jan 26, 2021
• MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology,…
  CSP05b · Technical service bulletin · Engine and Engine Cooling · issued Jan 21, 2021
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
  09-002-21-3770 · Technical service bulletin · Vehicle Speed Control · issued Jan 21, 2021
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-002-21-3769 · Technical service bulletin · Wheels · issued Jan 21, 2021
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-21-3768 · Technical service bulletin · Engine and Engine Cooling · issued Jan 21, 2021
• In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code …
  SA-004-20c · Technical service bulletin · Equipment · issued Dec 14, 2020
• Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  09-005-20-3653a · Technical service bulletin · Equipment · issued Dec 10, 2020
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-004-20-3757 · Technical service bulletin · Steering · issued Dec 3, 2020
• Some customers may complain about the following MAZDA CONNECTâ ¢ Temperature Warning message: ï · Display is too Hot. Screen performance may be decreased until it cools. The …
  MT-006-20 · Technical service bulletin · Electrical System · issued Nov 18, 2020
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHà ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHà ® hands-free …
  09-036-20-3756 · Technical service bulletin · Electrical System · issued Nov 17, 2020
• MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology,…
  CSP05a · Technical service bulletin · Engine and Engine Cooling · issued Nov 13, 2020
• Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is …
  MT-005-20 · Technical service bulletin · Engine and Engine Cooling · issued Nov 10, 2020
• Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the ca…
  04-007-20-3713a · Technical service bulletin · Equipment · issued Nov 9, 2020
• Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesiv…
  SA-071-20 · Technical service bulletin · Equipment · issued Oct 28, 2020
• APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS.…
  SA-070-20 · Technical service bulletin · Electrical System · issued Oct 15, 2020
• ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
  SA-069-20 · Technical service bulletin · Equipment · issued Oct 12, 2020
• Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the ca…
  04-007-20-3713 · Technical service bulletin · Service Brakes, Air · issued Oct 12, 2020
• All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehi…
  09-030-20-3740 · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 15, 2020
• Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiti…
  09-029-20-3732 · Technical service bulletin · Structure · issued Sep 3, 2020
• Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Tr…
  RF-20-01 · Technical service bulletin · Structure · issued Sep 2, 2020
• When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to…
  SA-063-20 · Technical service bulletin · Electrical System · issued Aug 18, 2020
• Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ï · U3003:16 (Power liftgate (PLG) control module powe…
  MT-003-20 · Technical service bulletin · Electrical System · issued Aug 7, 2020
• New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda deal…
  MT-002-20 · Technical service bulletin · Tires · issued Aug 3, 2020
• When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  09-006-20-3673a · Technical service bulletin · Equipment · issued Jul 20, 2020
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-001-20 · Technical service bulletin · Electrical System · issued Jul 15, 2020
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-003-20-3725 · Technical service bulletin · Power Train · issued Jul 9, 2020
• Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bump…
  09-022-20-3720 · Technical service bulletin · Structure · issued Jun 26, 2020
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-026-20a · Technical service bulletin · Equipment · issued Jun 11, 2020
• When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new w…
  SA-053-20 · Technical service bulletin · Power Train · issued Jun 10, 2020
• SSPB9 - 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverag…
  SSPB9 · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 5, 2020
• Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disa…
  09-015-20-3698b · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 3, 2020
• Notification of Warranty Extension Program - Special Service Program (SSP) B9 2016-2017 CX-9. Internal Cracks in Mazda Connect Center Display
  SSPB9 · Technical service bulletin · Equipment · issued May 6, 2020
• Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the consol…
  09-020-20-3680 · Technical service bulletin · Equipment · issued May 1, 2020
• Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disa…
  09-015-20-3698 · Technical service bulletin · Electrical System · issued Apr 17, 2020
• Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When …
  04-004-20-3679b · Technical service bulletin · Equipment · issued Mar 19, 2020
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-20-3689 · Technical service bulletin · Engine and Engine Cooling · issued Mar 12, 2020
• Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
  SA-041-20 · Technical service bulletin · Electrical System · issued Mar 11, 2020
• Some vehicles may exhibit a click noise from the front brakes under one of the following conditions: ï · When first moving the vehicle forward or reverse from a stop. ï · Whe…
  04-004-20-3679a · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 6, 2020
• The ownerâ  s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind custo…
  SA-036-20 · Technical service bulletin · Equipment · issued Mar 4, 2020
• Some vehicles may have one of the following DTCs stored in memory: ï · C1001:92 - Forward sensing camera (FSC) poor field of view ï · B14F0:92 - General temporary failure in …
  SA-037-20 · Technical service bulletin · Forward Collision Avoidance · issued Mar 3, 2020
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-004-20-3685 · Technical service bulletin · Wheels · issued Feb 26, 2020
• Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with e…
  SA-030-20 · Technical service bulletin · Power Train · issued Feb 26, 2020
• Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves…
  04-003-20-3668 · Technical service bulletin · Service Brakes, Hydraulic · issued Feb 20, 2020
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
  SA-011-20a · Technical service bulletin · Equipment Adaptive/mobility · issued Feb 18, 2020
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetoothà ®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, No…
  SA-026-20 · Technical service bulletin · Equipment · issued Feb 11, 2020
• If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend repla…
  SA-024-20 · Technical service bulletin · Engine and Engine Cooling · issued Feb 6, 2020
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-019-20 · Technical service bulletin · Service Brakes, Hydraulic · issued Jan 29, 2020
• Some customers may complain that the steering wheel is off center more than 3à ° even when driving straight on a flat road. Customers having this concern should have their vehicle…
  02-003-20-3677 · Technical service bulletin · Steering · issued Jan 23, 2020
• Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed.ï · P2610:00: Instrument cluste…
  01-002-20-3678 · Technical service bulletin · Electrical System · issued Jan 23, 2020
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
  SA-011-20 · Technical service bulletin · Electrical System · issued Jan 15, 2020
• LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may …
  SA-009-20 · Technical service bulletin · Structure · issued Jan 15, 2020
• When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the …
  09-006-20-3673 · Technical service bulletin · Equipment · issued Jan 13, 2020
• Some vehicles may exhibit a rattling noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
  09-005-20-3653 · Technical service bulletin · Engine · issued Jan 10, 2020
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-003-20-3671 · Technical service bulletin · Equipment · issued Jan 9, 2020
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-002-20-3651 · Technical service bulletin · Suspension · issued Jan 9, 2020
• Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driv…
  02-001-20-3655 · Technical service bulletin · Suspension · issued Jan 9, 2020
• After parking the vehicle in temperatures below freezing, some customers may experience a lack of power with the check engine light on and DTCs P0638:00 and/or P2112:00 stored in m…
  01-001-20-3650 · Technical service bulletin · Electrical System · issued Jan 9, 2020
• All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehi…
  09-022-19-3599a · Technical service bulletin · Equipment Adaptive/mobility · issued Dec 19, 2019
• If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the int…
  MT-002-19 · Technical service bulletin · Equipment · issued Dec 19, 2019
• WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores…
  SA-058-19 · Technical service bulletin · Unknown OR Other · issued Dec 18, 2019
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-002-19-3616a · Technical service bulletin · Equipment · issued Dec 17, 2019
• Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: - Mazda Mobile Start (MMS) - Remote Engine S…
  SA-027-19 · Technical service bulletin · Trailer Hitches · issued Dec 13, 2019
• There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform y…
  01-022-19-3657 · Technical service bulletin · Equipment Adaptive/mobility · issued Dec 13, 2019
• GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice f…
  SA-053-19 · Technical service bulletin · Engine and Engine Cooling · issued Dec 5, 2019
• Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive be…
  01-019-19-3628 · Technical service bulletin · Engine and Engine Cooling · issued Nov 26, 2019
• Some customers may complain about: ï · Intermittent engine no start ï · Instrument cluster red security indicator light ON ï · Engine Start/Start Button Amber indicator li…
  MT-004-19 · Technical service bulletin · Engine and Engine Cooling · issued Nov 20, 2019
• Some customers may complain about a Mazda Mobile Start (MMS) system malfunction. Use the information below to troubleshoot the customers complaint: ï · MAZDA MOBILE START (MMS) …
  SA-049-19 · Technical service bulletin · Equipment · issued Nov 20, 2019
• Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a plugged heater core. For 2014-2016 Maz…
  07-007-19-3638 · Technical service bulletin · Equipment · issued Nov 4, 2019
• Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is …
  MT-003-19 · Technical service bulletin · Engine and Engine Cooling · issued Oct 8, 2019
• If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the int…
  MT-002-19 · Technical service bulletin · Engine and Engine Cooling · issued Sep 30, 2019
• Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor …
  07-004-19-3631 · Technical service bulletin · Equipment · issued Sep 10, 2019
• Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can caus…
  SA-040-19 · Technical service bulletin · Structure · issued Sep 6, 2019
• Some vehicles may exhibit the rear parking sensor beeping without any obstacles behind it when the shift lever is shifted into Reverse. This concern only occurs when the rear USB p…
  09-033-19-3590 · Technical service bulletin · Back Over Prevention · issued Aug 16, 2019
• After the installation of a new instrument cluster, the message "Fctry" or à ¢à  à  Factoryà ¢à  à  is displayed instead of the odometer. This concern may also occur when a r…
  09-031-19-3625 · Technical service bulletin · Electrical System · issued Aug 7, 2019
• The database error discovered with IDS 114.00-114.02 release has been fixed with IDS 114.04 release and is now available for download.
  SA-029-19a · Technical service bulletin · Equipment · issued Jul 31, 2019
• Some vehicles may have one of the following DTCs stored in memory: C1001:92 - Forward sensing camera (FSC) poor field of view. B14F0:92 - General temporary failure in forward sensi…
  SA-003-19 · Technical service bulletin · Forward Collision Avoidance · issued Jul 30, 2019
• Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
  SA-031-19 · Technical service bulletin · Equipment · issued Jul 26, 2019
• While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessa…
  SA-030-19 · Technical service bulletin · Engine and Engine Cooling · issued Jul 26, 2019
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-002-19-3616 · Technical service bulletin · Equipment · issued Jul 16, 2019
• Due to a database error discovered with IDS 114.00-114.02 release (which affects Recall 3719F), it will be necessary to uninstall IDS 114 and install IDS 113.00 and 113.06 update. …
  SA-029-19 · Technical service bulletin · Equipment · issued Jul 9, 2019
• ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/
  SA-027-19 · Technical service bulletin · Equipment · issued Jun 25, 2019
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.335C or later). NOTE:For 2016 CX-9 with version earlier…
  09-022-19-3599 · Technical service bulletin · Electrical System · issued Jun 6, 2019
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-002-19-3585a · Technical service bulletin · Steering · issued May 23, 2019
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-004-19-3466 · Technical service bulletin · Power Train · issued May 20, 2019
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
  SA-006-19a · Technical service bulletin · Equipment Adaptive/mobility · issued May 1, 2019
• Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the rear door(s). This concern is caused by insufficient weatherstrip gripping for…
  09-018-19-3584 · Technical service bulletin · Structure · issued Apr 24, 2019
• There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead…
  SA-016-19 · Technical service bulletin · Suspension · issued Apr 8, 2019
• Apple carplayã¢â ⢠/ android autoã¢â ⢠frequently asked questions (faq)
  SA-001-19b · Technical service bulletin · Electrical System · issued Apr 5, 2019
• MAZDA IDS INOPERATIVE WITH VCM-II LICENSE EXPIRATION MESSAGE - If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1.…
  SA-013-19 · Technical service bulletin · Equipment · issued Apr 1, 2019
• Some customers may notice the rear A/C vent cover is loose / detached from the carpet, which may also be torn or damaged. This concern may be caused when excessive force is applied…
  09-016-19-3531 · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 28, 2019
• APPLE CARPLAYâ ¢ / ANDROID AUTOâ ¢ FREQUENTLY ASKED QUESTIONS (FAQ). Many frequently asked question and the answers.
  SA-001-19a · Technical service bulletin · Equipment · issued Mar 27, 2019
• In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly…
  00-003-19-3583 · Technical service bulletin · Fuel System, Gasoline · issued Mar 20, 2019
• Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a…
  09-003-19-3555a · Technical service bulletin · Exterior Lighting · issued Mar 15, 2019
• While stopped with the transmission in Park position, some vehicles may exhibit concerns that the liftgate unlatches itself without pressing the liftgate opener switch (1) or it wi…
  09-012-19-3535 · Technical service bulletin · Latches/locks/linkages · issued Mar 4, 2019
• When pressing the START/STOP button in very cold weather, the ignition may not turn off on some vehicles equipped with a lock release button (1) on the selector lever knob. Althoug…
  05-001-19-3538 · Technical service bulletin · Electrical System · issued Feb 15, 2019
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
  SA-006-19 · Technical service bulletin · Electrical System · issued Feb 4, 2019
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or…
  09-007-19-3564a · Technical service bulletin · Equipment · issued Jan 29, 2019
• Apple carplay? / android auto? Frequently asked questions (faq)
  SA-001-19a · Technical service bulletin · Equipment · issued Jan 24, 2019
• Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
  02-004-19-3574 · Technical service bulletin · Steering · issued Jan 23, 2019
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-009-19-3566 · Technical service bulletin · Electrical System · issued Jan 14, 2019
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or…
  09-007-19-3564 · Technical service bulletin · Equipment · issued Jan 14, 2019
• When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the …
  09-005-19-3562 · Technical service bulletin · Equipment · issued Jan 14, 2019
• Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO …
  00-002-19-3561 · Technical service bulletin · Service Brakes · issued Jan 14, 2019
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-19-3560 · Technical service bulletin · Equipment · issued Jan 14, 2019
• Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual…
  SA-003-19 · Technical service bulletin · Forward Collision Avoidance · issued Jan 14, 2019
• Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before …
  09-004-19-3543 · Technical service bulletin · Equipment · issued Jan 10, 2019
• This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
  08-001-19-3544 · Technical service bulletin · Air Bags · issued Jan 10, 2019
• Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the b…
  02-003-19-3547 · Technical service bulletin · Suspension · issued Jan 10, 2019
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-002-19-3546 · Technical service bulletin · Wheels · issued Jan 10, 2019
• The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazda models, there is no key cylinder on the steering column. Therefore, the …
  01-006-19-3549 · Technical service bulletin · Electrical System · issued Jan 10, 2019
• Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the resu…
  01-005-19-3548 · Technical service bulletin · Engine and Engine Cooling · issued Jan 10, 2019
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  04-002-19-3545 · Technical service bulletin · Service Brakes · issued Jan 10, 2019
• On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of …
  01-004-19-3558 · Technical service bulletin · Engine and Engine Cooling · issued Jan 9, 2019
• Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster inter…
  01-003-19-3557 · Technical service bulletin · Engine · issued Jan 4, 2019
• Apple carplay? / android auto? Frequently asked questions (faq)
  SA-001-19 · Technical service bulletin · Equipment · issued Jan 4, 2019
• Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a…
  09-003-19-3555 · Technical service bulletin · Exterior Lighting · issued Jan 3, 2019
• This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible ca…
  09-002-19-3554 · Technical service bulletin · Equipment Adaptive/mobility · issued Jan 3, 2019
• When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the …
  09-001-19-3553 · Technical service bulletin · Equipment · issued Jan 3, 2019
• Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after…
  04-001-19-3556 · Technical service bulletin · Service Brakes, Air · issued Jan 3, 2019
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-001-19-3550 · Technical service bulletin · Suspension · issued Jan 2, 2019
• The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-002-19-3552 · Technical service bulletin · Electrical System · issued Jan 2, 2019
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-001-19-3551 · Technical service bulletin · Electrical System · issued Jan 2, 2019
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
  SA-047-18 · Technical service bulletin · Electrical System · issued Dec 17, 2018
• If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalen…
  MT-012-18 · Technical service bulletin · Steering · issued Dec 11, 2018
• Some customers may complain that the navigation brand icons are no longer shown after a navigation SD card update. This is caused by a navigation map supplier software change. Cust…
  SA-050-18 · Technical service bulletin · Equipment · issued Dec 11, 2018
• Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition. Album art…
  SA-005-18 · Technical service bulletin · Equipment · issued Dec 7, 2018
• Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also …
  MT-002-18 · Technical service bulletin · Equipment · issued Dec 5, 2018
• All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehi…
  09-010-18-3440b · Technical service bulletin · Equipment · issued Dec 5, 2018
• Some customers may notice cracks at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fas…
  09-042-18-3536 · Technical service bulletin · Structure · issued Nov 30, 2018
• SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equippe…
  MT-011-18 · Technical service bulletin · Equipment · issued Nov 27, 2018
• Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC ind…
  MT-010-18 · Technical service bulletin · Electrical System · issued Nov 27, 2018
• SMS (Short Message Service) messages received by paired phones (Android and iPhone 5 iOS 7.0 or higher) can be downloaded, displayed, and played (text to voice) on vehicles equippe…
  MT-011-18 · Technical service bulletin · Electrical System · issued Nov 27, 2018
• Some vehicles (with MAZDA CONNECT) may exhibit a condition where DTC U0323(PCM) / U0423(ABS) /U3000(IC) CANNOT be deleted when the TPMS warning light flashes and/or the TCS/DSC ind…
  MT-010-18 · Technical service bulletin · Tires · issued Nov 27, 2018
• Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
  SA-047-18 · Technical service bulletin · Electrical System · issued Nov 6, 2018
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-034-18-3430a · Technical service bulletin · Vehicle Speed Control · issued Oct 10, 2018
• Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD …
  09-021-18-3459a · Technical service bulletin · Structure · issued Oct 10, 2018
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or…
  09-020-18-3458b · Technical service bulletin · Equipment · issued Oct 10, 2018
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have …
  09-015-18-3445a · Technical service bulletin · Seats · issued Oct 10, 2018
• When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the …
  09-014-18-3443a · Technical service bulletin · Equipment · issued Oct 10, 2018
• Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO …
  00-003-18-3480a · Technical service bulletin · Service Brakes, Hydraulic · issued Oct 10, 2018
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-18-3446a · Technical service bulletin · Equipment · issued Oct 10, 2018
• The instructions in the current inventory of the Rear Seat Entertainment (RSE) System are incorrect in some of the steps and have been updated. The P/N of the updated instructions …
  SA-043-18 · Technical service bulletin · Electrical System · issued Sep 18, 2018
• DO NOT follow the instructions on MGSS for performing the ELECTRIC PARKING BRAKE (EPB) FORCED RELEASE PROCEDURE until these instructions are read, otherwise, damage to the EPB syst…
  SA-042-18 · Technical service bulletin · Parking Brake · issued Sep 14, 2018
• Some customers may experience a check engine light on and DTC P0401:00 stored in memory without any drivability issues. P0401:00 - [PCM] EGR flow insufficient detected. This concer…
  01-017-18-3518 · Technical service bulletin · Engine · issued Sep 14, 2018
• Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Batt…
  MT-008-18 · Technical service bulletin · Engine · issued Sep 14, 2018
• Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electr…
  MT-007-18 · Technical service bulletin · Electrical System · issued Sep 14, 2018
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-004-18 · Technical service bulletin · Electrical System · issued Sep 14, 2018
• On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of …
  01-016-18-3522 · Technical service bulletin · Engine and Engine Cooling · issued Sep 6, 2018
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-034-18-3430 · Technical service bulletin · Vehicle Speed Control · issued Aug 31, 2018
• Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
  SA-037-18 · Technical service bulletin · Power Train · issued Aug 15, 2018
• After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored i…
  01-001-18-3419a · Technical service bulletin · Engine and Engine Cooling · issued Aug 9, 2018
• MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on a…
  SA-036-18 · Technical service bulletin · Electrical System · issued Jul 30, 2018
• Some vehicles may exhibit a squeaking noise from the front brakes during light braking. This concern usually occurs when the front brake pads have been worn to certain levels. Also…
  04-006-18-3496 · Technical service bulletin · Service Brakes, Hydraulic · issued Jul 30, 2018
• Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. The damage extends to the front surface of t…
  02-003-18-3501 · Technical service bulletin · Wheels · issued Jul 30, 2018
• Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 - Cylinder No.2 misfire detected and/or P030…
  01-010-18-3442b · Technical service bulletin · Engine · issued Jul 30, 2018
• ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/…
  MT-008-18 · Technical service bulletin · Equipment · issued Jul 20, 2018
• ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear v…
  MT-007-18 · Technical service bulletin · Electrical System · issued Jul 20, 2018
• ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), intervie…
  MT-004-18 · Technical service bulletin · Electrical System · issued Jul 20, 2018
• Mazda connect system frequently asked questions (faq)
  SA-034-18 · Technical service bulletin · Equipment · issued Jul 16, 2018
• Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmi…
  09-005-18-3414a · Technical service bulletin · Seats · issued Jul 13, 2018
• Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material …
  02-013-18-3491 · Technical service bulletin · Suspension · issued Jul 13, 2018
• POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power sup…
  MT-006-18 · Technical service bulletin · Electrical System · issued Jul 3, 2018
• When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration err…
  SA-031-18 · Technical service bulletin · Equipment · issued Jun 27, 2018
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or…
  09-020-18-3458a · Technical service bulletin · Equipment · issued Jun 20, 2018
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier…
  09-010-18-3440a · Technical service bulletin · Electrical System · issued Jun 6, 2018
• IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your P…
  SA-029-18 · Technical service bulletin · Engine and Engine Cooling · issued Jun 6, 2018
• Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused …
  SA-027-18 · Technical service bulletin · Air Bags · issued May 23, 2018
• Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before …
  09-025-18-3479 · Technical service bulletin · Equipment · issued May 11, 2018
• Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result…
  01-013-18-3478 · Technical service bulletin · Engine and Engine Cooling · issued May 11, 2018
• Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO a…
  00-003-18-3480 · Technical service bulletin · Service Brakes · issued May 11, 2018
• If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the …
  SA-026-18 · Technical service bulletin · Engine · issued May 8, 2018
• When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the …
  09-023-18-3475 · Technical service bulletin · Equipment · issued May 8, 2018
• This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring…
  02-011-18-3476 · Technical service bulletin · Tires · issued May 8, 2018
• Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
  02-010-18-3477 · Technical service bulletin · Steering · issued May 8, 2018
• Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster inter…
  01-012-18-3474 · Technical service bulletin · Engine · issued May 8, 2018
• Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer deliver…
  02-009-18-3472 · Technical service bulletin · Tires · issued May 7, 2018
• Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can caus…
  SA-024-18 · Technical service bulletin · Structure · issued May 3, 2018
• Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual…
  SA-023-18 · Technical service bulletin · Exterior Lighting · issued May 1, 2018
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  04-004-18-3468 · Technical service bulletin · Service Brakes · issued Apr 27, 2018
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-008-18-3467 · Technical service bulletin · Wheels · issued Apr 27, 2018
• Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 - Cylinder No.2 misfire detected and/or P030…
  01-010-18-3442a · Technical service bulletin · Engine and Engine Cooling · issued Apr 27, 2018
• Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driv…
  02-007-18-3438 · Technical service bulletin · Suspension · issued Apr 20, 2018
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-002-18-3432 · Technical service bulletin · Equipment · issued Apr 16, 2018
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-004-18-3466 · Technical service bulletin · Engine and Engine Cooling · issued Apr 16, 2018
• While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessa…
  SA-019-18 · Technical service bulletin · Engine and Engine Cooling · issued Apr 16, 2018
• Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD …
  09-021-18-3459 · Technical service bulletin · Structure · issued Apr 5, 2018
• Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Ma…
  09-020-18-3458 · Technical service bulletin · Equipment · issued Apr 5, 2018
• This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
  08-001-18-3457 · Technical service bulletin · Air Bags · issued Apr 5, 2018
• The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the e…
  01-011-18-3456 · Technical service bulletin · Equipment · issued Apr 5, 2018
• The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in t…
  05-002-18-3454 · Technical service bulletin · Power Train · issued Apr 2, 2018
• Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after…
  04-003-18-3455 · Technical service bulletin · Engine and Engine Cooling · issued Apr 2, 2018
• Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following DTC(s). P0302:00 - Cylinder No.2 misfire detected and/or P030…
  01-010-18-3442 · Technical service bulletin · Engine · issued Mar 29, 2018
• Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included…
  SA-017-18 · Technical service bulletin · Electrical System · issued Mar 28, 2018
• If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the …
  MT-004-18 · Technical service bulletin · Equipment · issued Mar 28, 2018
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-006-18-3449 · Technical service bulletin · Suspension · issued Mar 26, 2018
• The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-009-18-3452 · Technical service bulletin · Electrical System · issued Mar 26, 2018
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-008-18-3451 · Technical service bulletin · Electrical System · issued Mar 26, 2018
• This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible c…
  09-019-18-3450 · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 26, 2018
• Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU…
  09-007-18-3422a · Technical service bulletin · Equipment · issued Mar 22, 2018
• When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  09-014-18-3443 · Technical service bulletin · Structure · issued Mar 22, 2018
• Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a…
  09-011-18-3448 · Technical service bulletin · Exterior Lighting · issued Mar 22, 2018
• Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the b…
  02-005-18-3444 · Technical service bulletin · Suspension · issued Mar 22, 2018
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-18-3446 · Technical service bulletin · Equipment · issued Mar 22, 2018
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  09-015-18-3445 · Technical service bulletin · Seats · issued Mar 22, 2018
• The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with t…
  RF-16-03R1 · Technical service bulletin · Fuel System, Other · issued Mar 20, 2018
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier…
  09-010-18-3440 · Technical service bulletin · Electrical System · issued Mar 19, 2018
• On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever k…
  09-009-18-3439 · Technical service bulletin · Seats · issued Mar 14, 2018
• When installing a navigation SD card, the center display may show error message "Invalid SD Card".
  MT-001-18 · Technical service bulletin · Equipment · issued Mar 5, 2018
• Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation S…
  09-003-18-3405b · Technical service bulletin · Equipment · issued Mar 5, 2018
• Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is col…
  09-001-18-3387a · Technical service bulletin · Electrical System · issued Feb 22, 2018
• Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty c…
  SA-008-18 · Technical service bulletin · Equipment · issued Feb 20, 2018
• The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step D…
  MT-003-18 · Technical service bulletin · Equipment · issued Feb 16, 2018
• The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odom…
  SA-009-18 · Technical service bulletin · Equipment · issued Feb 16, 2018
• Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU…
  09-007-18-3422 · Technical service bulletin · Equipment · issued Feb 14, 2018
• Certain CX-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise may occur while traveling at lower speeds or coming to a stop, or when sta…
  02-004-18-3426 · Technical service bulletin · Suspension · issued Feb 14, 2018
• Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and d…
  01-003-18-3421 · Technical service bulletin · Power Train · issued Feb 12, 2018
• Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also …
  MT-002-18 · Technical service bulletin · Electrical System · issued Feb 9, 2018
• Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
  SA-005-18 · Technical service bulletin · Equipment · issued Feb 8, 2018
• Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentaril…
  04-001-18-3418 · Technical service bulletin · Service Brakes · issued Jan 29, 2018
• Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmi…
  09-005-18-3414 · Technical service bulletin · Seats · issued Jan 29, 2018
• Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping forc…
  09-004-18-3402a · Technical service bulletin · Structure · issued Jan 29, 2018
• After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored i…
  01-001-18-3419 · Technical service bulletin · Electrical System · issued Jan 24, 2018
• Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping forc…
  09-004-18-3402 · Technical service bulletin · Structure · issued Jan 11, 2018
• After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed …
  09-002-18-3410 · Technical service bulletin · Electrical System · issued Jan 9, 2018
• Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disap…
  09-001-18-3387 · Technical service bulletin · Equipment · issued Jan 8, 2018
• The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and wi…
  SA-001-18 · Technical service bulletin · Equipment · issued Jan 4, 2018
• When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation S…
  MT-001-18 · Technical service bulletin · Electrical System · issued Jan 2, 2018
• Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C:00 and U0401:00 (ABS) stored in memory. It occ…
  01-009-17-3377a · Technical service bulletin · Power Train · issued Dec 22, 2017
• Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal e…
  01-001-17 · Technical service bulletin · Electrical System · issued Dec 18, 2017
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-17-3307b · Technical service bulletin · Steering · issued Dec 18, 2017
• Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following …
  MT-021-17 · Technical service bulletin · Equipment · issued Dec 5, 2017
• If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (…
  SA-074-17 · Technical service bulletin · Electrical System · issued Dec 4, 2017
• Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driv…
  02-007-17-3337b · Technical service bulletin · Power Train · issued Dec 1, 2017
• If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.
  SA-072-17 · Technical service bulletin · Electrical System · issued Nov 28, 2017
• Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: Customer vehicle (A) is slowly passing other vehicle, even if the vehic…
  15-005-17-3358c · Technical service bulletin · Structure · issued Nov 17, 2017
• Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boo…
  02-009-17-3392 · Technical service bulletin · Structure · issued Nov 10, 2017
• The MODE switch operation for the Mazda Radar Cruise Control (MRCC) system has been changed as follows: Previous - Press the MODE switch to switch to the cruise control function. N…
  MT-020-17 · Technical service bulletin · Electrical System · issued Nov 9, 2017
• WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the sy…
  MT-019-17 · Technical service bulletin · Service Brakes · issued Nov 9, 2017
• If you receive a customer complaint of an engine oil warning light illuminating, with DTC P250A:00 stored in the PCM, it may be caused by overfilling the engine oil.
  SA-070-17 · Technical service bulletin · Engine · issued Nov 8, 2017
• If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the …
  MT-017-17 · Technical service bulletin · Equipment · issued Nov 2, 2017
• Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the veh…
  15-005-17-3358b · Technical service bulletin · Exterior Lighting · issued Oct 27, 2017
• The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) de…
  MT-016-17 · Technical service bulletin · Forward Collision Avoidance · issued Oct 18, 2017
• Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminat…
  15-005-17-3358a · Technical service bulletin · Electrical System · issued Oct 9, 2017
• Some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driv…
  02-007-17-3337a · Technical service bulletin · Suspension · issued Oct 6, 2017
• IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.
  SA-036-17 · Technical service bulletin · Electrical System · issued Sep 13, 2017
• Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual…
  SA-066-17 · Technical service bulletin · Exterior Lighting · issued Sep 1, 2017
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier…
  09-017-17-3347c · Technical service bulletin · Electrical System · issued Aug 23, 2017
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC…
  SA-065-17 · Technical service bulletin · Equipment · issued Aug 10, 2017
• On some vehicles, the second-row seat back does not fold (B) or slide (C) forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. Also, the recliner lever k…
  09-036-17-3375 · Technical service bulletin · Seats · issued Aug 9, 2017
• When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers …
  09-001-17-3296b · Technical service bulletin · Electrical System · issued Aug 9, 2017
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-035-17-3080 · Technical service bulletin · Equipment · issued Aug 7, 2017
• Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminat…
  15-005-17-3358 · Technical service bulletin · Lane Departure · issued Aug 4, 2017
• Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be h…
  09-034-17-3379 · Technical service bulletin · Equipment · issued Aug 4, 2017
• On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider. To eli…
  09-023-17-3348a · Technical service bulletin · Structure · issued Aug 4, 2017
• Some vehicles may experience DTC P064A stored in the PCM memory. There is no drivability concern and a technician may find this DTC during diagnosis for another concern. P064A:00 -…
  01-010-17-3378 · Technical service bulletin · Power Train · issued Jul 26, 2017
• Some customers may experience a lack of power when driving. The master warning light or the check engine light turns on and DTC P130C stored in memory. It occurs mostly at low temp…
  01-009-17-3377 · Technical service bulletin · Electrical System · issued Jul 26, 2017
• Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning messa…
  MT-015-17 · Technical service bulletin · Equipment Adaptive/mobility · issued Jul 26, 2017
• Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentaril…
  04-005-17-3329 · Technical service bulletin · Service Brakes · issued Jul 21, 2017
• Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if th…
  SA-063-17 · Technical service bulletin · Equipment · issued Jul 21, 2017
• All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new veh…
  09-017-17-3347b · Technical service bulletin · Electrical System · issued Jul 12, 2017
• In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. al…
  SA-061-17 · Technical service bulletin · Electrical System · issued Jul 12, 2017
• Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.
  MT-014-17 · Technical service bulletin · Power Train · issued Jul 6, 2017
• CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshi…
  SA-058-17 · Technical service bulletin · Visibility · issued Jul 6, 2017
• High Beam Control (HBC) system frequently asked questions (FAQ)
  SA-057-17 · Technical service bulletin · Exterior Lighting · issued Jul 6, 2017
• Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
  SA-056-17 · Technical service bulletin · Forward Collision Avoidance · issued Jul 6, 2017
• Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
  SA-054-17 · Technical service bulletin · Lane Departure · issued Jul 6, 2017
• Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
  SA-053-17 · Technical service bulletin · Lane Departure · issued Jul 6, 2017
• Smart City Brake Support (SCBS) frequently asked questions (FAQ)
  SA-052-17 · Technical service bulletin · Service Brakes · issued Jul 6, 2017
• Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: Battery cable has been disconnected. ROOM 25A fuse has…
  SA-059-17 · Technical service bulletin · Electrical System · issued Jul 5, 2017
• Some customers may complain that the tachometer display in the Active Driving Display cannot be turned off using the MAZDA CONNECT setting menu since it has been removed by a CMU u…
  09-029-17-3365 · Technical service bulletin · Electrical System · issued Jun 30, 2017
• Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor …
  07-005-17-3335b · Technical service bulletin · Equipment · issued Jun 30, 2017
• A customer may report that the infotainment screen is black, blank or inoperative on a 2016 CX-9. This will usually be an intermittent concern.
  SA-051-17 · Technical service bulletin · Equipment · issued Jun 22, 2017
• Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C…
  09-026-17-3346 · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 20, 2017
• On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. This may be caused by an insufficient amount of holding force of the bumper slider.
  09-023-17-3348 · Technical service bulletin · Structure · issued Jun 16, 2017
• Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driv…
  02-007-17-3337 · Technical service bulletin · Suspension · issued Jun 9, 2017
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier th…
  09-017-17-3347a · Technical service bulletin · Electrical System · issued Jun 5, 2017
• In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).
  SA-048-17 · Technical service bulletin · Electrical System · issued Jun 5, 2017
• The CX-9 tachometer feature in the AD-Display with version 58 has been removed from all updates.When updating MAZDA CONNECT from version 58, make sure to turn it off on the AD-Disp…
  SA-047-17 · Technical service bulletin · Electrical System · issued Jun 5, 2017
• Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pi…
  01-007-17-3349 · Technical service bulletin · Engine and Engine Cooling · issued Jun 2, 2017
• Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual …
  09-018-17 · Technical service bulletin · Electrical System · issued May 22, 2017
• Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer wit…
  09018173351 · Technical service bulletin · Electrical System · issued May 22, 2017
• Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below i…
  09-017-17 · Technical service bulletin · Equipment · issued May 16, 2017
• All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new veh…
  09017173346 · Technical service bulletin · Electrical System · issued May 16, 2017
• An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09…
  SA-046-17 · Technical service bulletin · Electrical System · issued May 16, 2017
• Poor air conditioning performance and operation.
  07-005-17-A · Technical service bulletin · Visibility · issued May 12, 2017
• Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower m…
  07005173335A · Technical service bulletin · Equipment · issued May 12, 2017
• Poor air conditioning performance and operation. Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on…
  07-005-17 · Technical service bulletin · Visibility · issued May 8, 2017
• Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower m…
  07005173335 · Technical service bulletin · Equipment · issued May 8, 2017
• Some vehicles equipped with mazda radar cruise control (mrcc) will not set (the system stays on standby) if the driver's seat belt is not fastened. This is a normal condition. Do n…
  MT-005-17 · Technical service bulletin · Equipment · issued Mar 27, 2017
• Some customers may complain about a dent (A) in the rear door trim, which is visible when the sunshade (C) is closed. The dent is caused by the sunshade tab (B) when the sunshade i…
  09-010-17-3310 · Technical service bulletin · Structure · issued Mar 17, 2017
• Permanent dtcs are now displayed with the ids 104 update. The purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to p…
  SA-041-17 · Technical service bulletin · Equipment · issued Mar 16, 2017
• Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly loc…
  SA-040-17 · Technical service bulletin · Equipment · issued Mar 10, 2017
• Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by usin…
  09-008-17-3324 · Technical service bulletin · Exterior Lighting · issued Mar 9, 2017
• Some customers may complain about a slight hesitation while accelerating from a stop. It most likely occurs when D or R range is selected right after engine start or during high rp…
  01-006-17-3318 · Technical service bulletin · Power Train · issued Mar 7, 2017
• When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing.…
  MT-003-17 · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 6, 2017
• Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped…
  02-003-17-3300a · Technical service bulletin · Suspension · issued Mar 2, 2017
• Some vehicles may experience a creaking/squeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. The noise…
  02-004-17-3273a · Technical service bulletin · Suspension · issued Mar 1, 2017
• Lift gate hinge nut concern - On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interfe…
  DRW08 · Technical service bulletin · Wheels · issued Feb 13, 2017
• HVAC Humidity Sensor change. A new type of HVAC humidity sensor has been added to some models with sport Trim. This new sensor is mounted on the inside of the windshield near the r…
  SA398 · Technical service bulletin · Back Over Prevention · issued Feb 8, 2017
• In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions …
  00-002-17 · Technical service bulletin · Back Over Prevention · issued Jan 19, 2017