2017 Jeep Cherokee problems & reliability
1,333 owner complaints filed with NHTSA for the 2017 Jeep Cherokee, alongside 6 safety recall campaigns. Last verified Sep 23, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
17 complaints report injuries (27 injured).
Federal crash records (FARS 2020–2023): 2017 Jeep Cherokee vehicles were involved in 81 fatal crashes with 28 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Power Train → | 646 | 48% |
| Unknown / Other | 343 | 26% |
| Electrical System → | 342 | 26% |
| Engine → | 258 | 19% |
| Vehicle Speed Control → | 60 | 5% |
| Service Brakes → | 55 | 4% |
| Steering → | 45 | 3% |
| Electronic Stability Control (esc) → | 42 | 3% |
| Air Bags → | 26 | 2% |
| Fuel/propulsion System → | 18 | 1% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 22 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 812 complaints that included a usable odometer reading, the median reported incident mileage was 41,316 miles (middle 50% between 26,000 and 60,000 miles).
Complaints by incident year
What owners report
“CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway, including [XXX]…”
Electrical System · filed Sep 4, 2026
“I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the…”
Unknown / Other · filed Sep 1, 2026
“I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out…”
Unknown / Other · filed Sep 1, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Desiccated Air Bag Inflator Rupture
Engineering Analysis EA21002 · opened Sep 17, 2021 · open
Technical service bulletins
257 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2017 Jeep Cherokee. The 10 most recent:
Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: ● wiTECH displays a mismatch error after performing recall 45A.
08-292-26 · Service Bulletin/Repair Instructions · issued Jul 23, 2026
Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers.
03-002-26 · Service Bulletin/Repair Instructions · issued Jul 9, 2026
Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC.
03-001-26 · Service Bulletin/Repair Instructions · issued Jul 9, 2026
Door Latch, Handle And Ajar Additional Service Information.
S2523000003 REV.A · Service Bulletin/Repair Instructions · issued Apr 22, 2026
Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork…
21-027-26 REV. A · Service Bulletin/Repair Instructions · issued Apr 11, 2026
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
14082 · Warranty Program/Extension · issued Apr 8, 2026
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
14081 · Warranty Program/Extension · issued Apr 8, 2026
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
14079 · Warranty Program/Extension · issued Apr 8, 2026
(XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
14078 · Warranty Program/Extension · issued Apr 8, 2026
ID-26-19 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL)
111447 · Warranty Program/Extension · issued Apr 8, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2017 Jeep Cherokee has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2017 Jeep Cherokee?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 41,316 miles. This does not predict when a particular vehicle will develop a problem.