2020 Chrysler Pacifica problems & reliability
170 owner complaints filed with NHTSA for the 2020 Chrysler Pacifica, alongside 5 safety recall campaigns. Last verified Sep 21, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
6 complaints report injuries (10 injured).
Federal crash records (FARS 2020–2023): 2020 Chrysler Pacifica vehicles were involved in 39 fatal crashes with 20 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 64 | 38% |
| Engine → | 52 | 31% |
| Power Train → | 38 | 22% |
| Steering → | 32 | 19% |
| Unknown / Other | 18 | 11% |
| Fuel/propulsion System | 9 | 5% |
| Seats | 6 | 4% |
| Forward Collision Avoidance | 5 | 3% |
| Service Brakes | 5 | 3% |
| Vehicle Speed Control | 5 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 24 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 26 complaints that included a usable odometer reading, the median reported incident mileage was 37,000 miles (middle 50% between 4,050 and 81,250 miles).
Complaints by incident year
What owners report
“I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software…”
Electrical System · filed Sep 14, 2026
“I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.”
Steering · filed Sep 13, 2026
“I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed…”
Engine · filed Sep 8, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Loss of motive power due to an internal wiring connector short.
Recall Query RQ24004 · opened Feb 27, 2024 · open
- Transmission fault leading to loss of motive power
Preliminary Evaluation PE22008 · opened Jul 22, 2022 · closed Mar 27, 2024 · led to recall 23V010
Technical service bulletins
551 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Chrysler Pacifica. The 10 most recent:
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100900 · Service Bulletin/Repair Instructions · issued Sep 8, 2026
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100860 · Service Bulletin/Repair Instructions · issued Jul 7, 2026
Hose and tube - egr coolant
113280 · Service Bulletin/Repair Instructions · issued Jul 6, 2026
Backup Camera Poor Image Quality Inspection
S2208000045 REV.D · Service Bulletin/Repair Instructions · issued Jun 26, 2026
Calibration Requirements For The Power Sliding Door Module (PSDM).
S2623000046 · Service Bulletin/Repair Instructions · issued Jun 25, 2026
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
S2623000041 REV.A · Service Bulletin/Repair Instructions · issued Jun 19, 2026
Heater - electric coolant
112856 · Service Bulletin/Repair Instructions · issued Jun 15, 2026
Heater - electric coolant
112857 · Service Bulletin/Repair Instructions · issued Jun 15, 2026
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S1623000028 Rev. K · Service Bulletin/Repair Instructions · issued Jun 12, 2026
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100835 · Service Bulletin/Repair Instructions · issued Jun 8, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Chrysler Pacifica has 5 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Chrysler Pacifica?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 37,000 miles. This does not predict when a particular vehicle will develop a problem.