2017 Chrysler Pacifica Plug-In Hybrid problems & reliability
79 owner complaints filed with NHTSA for the 2017 Chrysler Pacifica Plug-In Hybrid, alongside 6 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
3 complaints report injuries (4 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 31 | 39% |
| Hybrid Propulsion System → | 19 | 24% |
| Fuel/propulsion System → | 18 | 23% |
| Engine → | 17 | 22% |
| Power Train → | 15 | 19% |
| Unknown OR Other | 10 | 13% |
| Steering | 5 | 6% |
| Service Brakes | 4 | 5% |
| Engine and Engine Cooling | 2 | 3% |
| Forward Collision Avoidance | 2 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 16,620 miles (middle 50% between 6,950 and 48,875 miles), based on 24 complaints that included mileage.
Complaints by incident year
What owners report
“The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had…”
Hybrid Propulsion System · filed Sep 20, 2024
“Was driving smelled plastic burning parked it at my house now dash says service charging system. It wont turn on or go into drive. I am afraid its going to catch fire.”
Unknown OR Other · filed May 22, 2024
“The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings…”
Power Train · filed Dec 2, 2023
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Intermittent Loss of Electric Power Steering
Preliminary Evaluation PE25009 · opened Sep 5, 2025 · open
- Loss of motive power due to an internal wiring connector short.
Recall Query RQ24004 · opened Feb 27, 2024 · open
- Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077)
Recall Query RQ24001 · opened Jan 16, 2024 · open
Technical service bulletins
182 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2017 Chrysler Pacifica Plug-In Hybrid. The 10 most recent:
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100860 · Service Bulletin/Repair Instructions · issued Jul 7, 2026
Hose and tube - egr coolant
113280 · Service Bulletin/Repair Instructions · issued Jul 6, 2026
Calibration Requirements For The Power Sliding Door Module (PSDM).
S2623000046 · Service Bulletin/Repair Instructions · issued Jun 25, 2026
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
S2623000041 REV.A · Service Bulletin/Repair Instructions · issued Jun 19, 2026
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S1623000028 Rev. K · Service Bulletin/Repair Instructions · issued Jun 12, 2026
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100835 · Service Bulletin/Repair Instructions · issued Jun 8, 2026
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S1623000028 REV.J · Service Bulletin/Repair Instructions · issued Jun 5, 2026
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
S2623000040 · Service Bulletin/Repair Instructions · issued Jun 5, 2026
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
S2623000041 · Service Bulletin/Repair Instructions · issued Jun 5, 2026
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
S1623000028 REV.I · Service Bulletin/Repair Instructions · issued May 29, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2017 Chrysler Pacifica Plug-In Hybrid has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2017 Chrysler Pacifica Plug-In Hybrid?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 16,620 miles — budget accordingly if the car is approaching that mileage.