Chrysler Pacifica 2017–2024 — technical service bulletin
Bulletin S2423000025 · NHTSA communication 11001200 · issued May 11, 2024
Technical service bulletin
communication type
Seats
component
2017–2024
model years
12
vehicle entries
Official summary
"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.