Ford C-Max 2013–2016 — technical service bulletin
Bulletin TSB 20-2219 · NHTSA communication 10177123 · issued Jun 30, 2020
Technical service bulletin
communication type
Equipment
component
2013–2016
model years
26
vehicle entries
Official summary
Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.
Vehicles covered
- 2013 Ford C-Max
- 2014 Ford C-Max
- 2015 Ford C-Max
- 2016 Ford C-Max
- 2013 Ford C-Max Hybrid
- 2015 Ford C-Max Hybrid
- 2013 Ford Fusion
- 2014 Ford Fusion
- 2015 Ford Fusion
- 2016 Ford Fusion
- 2013 Ford Fusion Energi
- 2014 Ford Fusion Energi
- 2015 Ford Fusion Energi
- 2016 Ford Fusion Energi
- 2013 Ford Fusion Hybrid
- 2014 Ford Fusion Hybrid
- 2015 Ford Fusion Hybrid
- 2016 Ford Fusion Hybrid
- 2013 Lincoln MKZ
- 2014 Lincoln MKZ
- 2015 Lincoln MKZ
- 2016 Lincoln MKZ
- 2013 Lincoln MKZ Hybrid
- 2014 Lincoln MKZ Hybrid
- 2015 Lincoln MKZ Hybrid
- 2016 Lincoln MKZ Hybrid
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.