2016 Ford C-Max problems & reliability
21 owner complaints filed with NHTSA for the 2016 Ford C-Max, alongside 3 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
3 complaints report injuries (3 injured).
Federal crash records (FARS 2020–2023): 2016 Ford C-Max vehicles were involved in 10 fatal crashes with 5 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Unknown OR Other | 5 | 24% |
| Back Over Prevention | 4 | 19% |
| Electrical System | 2 | 10% |
| Power Train | 2 | 10% |
| Service Brakes | 2 | 10% |
| Visibility/wiper | 2 | 10% |
| Air Bags | 1 | 5% |
| Engine | 1 | 5% |
| Fuel/propulsion System | 1 | 5% |
| Seats | 1 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The…”
Back Over Prevention · filed Mar 4, 2026
“See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to…”
Back Over Prevention · filed Feb 18, 2026
“The contact owned a 2016 Ford C-Max. The contact stated that while coming to a stop in a parking lot attempting to obtain mail from a mailbox; the vehicle independently accelerated and it was unknown what gear the vehicle was stationed in. In addition, it was unknown if the brake pedal was depressed or the gear the…”
Engine · filed Feb 18, 2025
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
128 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2016 Ford C-Max. The 10 most recent:
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated…
SSM 54601 · Service Bulletin/Repair Instructions · issued Feb 24, 2026
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display…
TSB 25-2570 · Service Bulletin/Repair Instructions · issued Nov 26, 2025
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in…
SSM 54366 · Service Bulletin/Repair Instructions · issued Nov 12, 2025
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024…
SSM 53040 · Service Bulletin/Repair Instructions · issued Oct 10, 2024
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ…
TSB 24-2165 · Service Bulletin/Repair Instructions · issued May 27, 2024
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the…
SSM 52476 · Service Bulletin/Repair Instructions · issued Apr 24, 2024
Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges…
TSB 22-2396 · Service Bulletin/Repair Instructions · issued Oct 25, 2022
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped…
TSB 22-2309 · Service Bulletin/Repair Instructions · issued Aug 3, 2022
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped…
TSB 22-2230 · Service Bulletin/Repair Instructions · issued Jun 21, 2022
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate…
SSM 50804 · Service Bulletin/Repair Instructions · issued May 24, 2022
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2016 Ford C-Max has 3 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2016 Ford C-Max?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.