Ford C-Max 2016–2018 — technical service bulletin
Bulletin SSM 47379 · NHTSA communication 10143102 · issued Jun 22, 2018
Technical service bulletin
communication type
Electrical System
component
2016–2018
model years
58
vehicle entries
Official summary
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For c
Vehicles covered
- 2016 Ford C-Max
- 2017 Ford C-Max
- 2018 Ford C-Max
- 2018 Ford Ecosport
- 2016 Ford Edge
- 2017 Ford Edge
- 2018 Ford Edge
- 2016 Ford Escape
- 2017 Ford Escape
- 2018 Ford Escape
- 2016 Ford Expedition
- 2017 Ford Expedition
- 2016 Ford Explorer
- 2017 Ford Explorer
- 2018 Ford Explorer
- 2016 Ford F-150
- 2017 Ford F-150
- 2018 Ford F-150
- 2016 Ford Fiesta
- 2017 Ford Fiesta
- 2018 Ford Fiesta
- 2016 Ford Flex
- 2017 Ford Flex
- 2018 Ford Flex
- 2016 Ford Focus
- 2017 Ford Focus
- 2018 Ford Focus
- 2016 Ford Fusion
- 2017 Ford Fusion
- 2018 Ford Fusion
- 2016 Ford Mustang
- 2017 Ford Mustang
- 2018 Ford Mustang
- 2016 Ford Taurus
- 2017 Ford Taurus
- 2018 Ford Taurus
- 2016 Ford Transit
- 2017 Ford Transit
- 2018 Ford Transit
- 2016 Ford Transit Connect
- 2017 Ford Transit Connect
- 2017 Lincoln Continental
- 2018 Lincoln Continental
- 2016 Lincoln MKC
- 2017 Lincoln MKC
- 2018 Lincoln MKC
- 2016 Lincoln MKS
- 2016 Lincoln MKT
- 2017 Lincoln MKT
- 2018 Lincoln MKT
- 2016 Lincoln MKX
- 2017 Lincoln MKX
- 2018 Lincoln MKX
- 2016 Lincoln MKZ
- 2017 Lincoln MKZ
- 2018 Lincoln MKZ
- 2016 Lincoln Navigator
- 2017 Lincoln Navigator
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.