2020 Subaru Crosstrek problems & reliability
69 owner complaints filed with NHTSA for the 2020 Subaru Crosstrek. Last verified Sep 21, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
3 complaints report injuries (3 injured).
Federal crash records (FARS 2020–2023): 2020 Subaru Crosstrek vehicles were involved in 20 fatal crashes with 7 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Visibility/wiper → | 30 | 43% |
| Electrical System → | 11 | 16% |
| Power Train | 9 | 13% |
| Unknown / Other | 9 | 13% |
| Engine | 5 | 7% |
| Visibility | 4 | 6% |
| Forward Collision Avoidance | 2 | 3% |
| Fuel/propulsion System | 2 | 3% |
| Seat Belts | 2 | 3% |
| Service Brakes | 2 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 15 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 30 complaints that included a usable odometer reading, the median reported incident mileage was 5,800 miles (middle 50% between 2,163 and 12,150 miles).
Complaints by incident year
What owners report
“I own a 2020 Subaru Crosstrek. While driving on the freeway in heavy traffic, I had to make a hard stop due to traffic ahead. When the vehicle came to a complete stop, the engine automatically shut off as part of the vehicle’s auto start-stop system. When I released the brake to proceed with traffic, the vehicle…”
Electrical System · filed Sep 12, 2026
“DEFECT DESCRIPTION My 2020 Subaru Crosstrek has been diagnosed with diagnostic trouble code P2757 (Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance), which my authorized Subaru 802 Subaru retailer in Vermont has confirmed is caused by a defective CVT Control Valve Body. Subaru of America…”
Power Train · filed May 14, 2026
“While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I could not stop. Luckily no one was driving or walking at the time. I couldn't start car, even with…”
Electrical System · filed May 11, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
398 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Subaru Crosstrek. The 10 most recent:
This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. This is an revised version of the original bulletin.
05-62-18R · Service Bulletin/Repair Instructions · issued Aug 31, 2026
This Announcement provides diagnostic assistance for CVT issues.
SubaruNet Announcement (C · Other · issued Aug 21, 2026
This bulletin provides guidance when diagnosing chain slip, judder, shudder, and hesitation concerns on the TR580 model CVT transmissions used in the models listed.
16-158-26 · Service Bulletin/Repair Instructions · issued Aug 20, 2026
This Service Information Bulletin announces the release of a new diagnostic assistance application for TR690 and TR580 CVT-equipped vehicles. This is an revised version of the original bulletin.
16-154-25R · Service Bulletin/Repair Instructions · issued Aug 20, 2026
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or…
15-308-23R · Service Bulletin/Repair Instructions · issued Aug 20, 2026
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models…
16-132-20R · Service Bulletin/Repair Instructions · issued Aug 20, 2026
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
15-304-22R · Service Bulletin/Repair Instructions · issued Aug 13, 2026
Techtips newsletter locator index.
Article Locator · Other · issued Aug 5, 2026
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin
15-333-25R · Service Bulletin/Repair Instructions · issued Aug 1, 2026
This bulletin announces the design change made to the high-pressure fuel pump developed to prevent DTC P0087 (Fuel Rail/System Pressure – Too Low Bank 1). (This is an revised version of the original bulletin.)
09-123-24R · Service Bulletin/Repair Instructions · issued Jul 28, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
No NHTSA recall campaigns name the 2020 Subaru Crosstrek in our current data. Recalls may apply only to certain VIN ranges — always confirm with a VIN check.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Subaru Crosstrek?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 5,800 miles. This does not predict when a particular vehicle will develop a problem.