2020 RAM 2500 problems & reliability
162 owner complaints filed with NHTSA for the 2020 RAM 2500, alongside 10 safety recall campaigns. Last verified Sep 21, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
4 complaints report injuries (4 injured).
Federal crash records (FARS 2020–2023): 2020 RAM 2500 vehicles were involved in 66 fatal crashes with 12 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Fuel/propulsion System → | 40 | 25% |
| Engine → | 33 | 20% |
| Fuel System, Diesel → | 30 | 19% |
| Electrical System → | 20 | 12% |
| Power Train → | 20 | 12% |
| Unknown / Other | 20 | 12% |
| Service Brakes → | 11 | 7% |
| Structure → | 11 | 7% |
| Steering → | 10 | 6% |
| Wheels | 8 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 26 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 49 complaints that included a usable odometer reading, the median reported incident mileage was 17,000 miles (middle 50% between 4,900 and 41,000 miles).
Complaints by incident year
What owners report
“The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera displayed a blank or inverted image. The contact later received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact…”
Back Over Prevention · filed Aug 21, 2026
“The contact owns a 2020 RAM 2500. The contact stated while driving at an undisclosed speed, the contact noticed that the engine was running unusually rough and the engine seized. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed engine. The…”
Engine · filed Jul 7, 2026
“The contact owns a 2020 Ram 2500. The contact stated that while driving the vehicle at an undisclosed speed, a tapping sound was heard, which gradually grew louder. The next day, the vehicle was taken to a dealer where it was diagnosed with a piston 5 failure, and the dealer determined that the engine needed to be…”
Engine · filed Jul 7, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- High pressure fuel pump failure
Engineering Analysis EA23001 · opened Mar 17, 2023 · open · led to recall 24V957
- High pressure fuel pump failure
Preliminary Evaluation PE21021 · opened Oct 14, 2021 · closed Apr 14, 2023
Technical service bulletins
730 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 RAM 2500. The 10 most recent:
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
9100901 · Service Bulletin/Repair Instructions · issued Sep 8, 2026
Radiator - engine cooling
114254 · Service Bulletin/Repair Instructions · issued Aug 26, 2026
Radiator - engine cooling
114255 · Service Bulletin/Repair Instructions · issued Aug 26, 2026
Sensor - turbocharger speed
113744 · Service Bulletin/Repair Instructions · issued Jul 29, 2026
Sensor - turbocharger speed
113742 · Service Bulletin/Repair Instructions · issued Jul 29, 2026
CORE – HEATER
113276 · Service Bulletin/Repair Instructions · issued Jul 6, 2026
CORE – HEATER
113277 · Service Bulletin/Repair Instructions · issued Jul 6, 2026
SWITCH – HEADLAMP
113069 · Service Bulletin/Repair Instructions · issued Jun 29, 2026
SWITCH – HEADLAMP
113070 · Service Bulletin/Repair Instructions · issued Jun 29, 2026
Backup Camera Poor Image Quality Inspection
S2208000045 REV.D · Service Bulletin/Repair Instructions · issued Jun 26, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 RAM 2500 has 10 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 RAM 2500?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 17,000 miles. This does not predict when a particular vehicle will develop a problem.