2020 Mercedes-Benz Sprinter 2500 electrical system problems
20 owner complaints filed with NHTSA name the electrical system on the 2020 Mercedes-Benz Sprinter 2500 — 25% of all complaints for this model year.
What owners report
“On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the…”
filed Dec 9, 2025
“The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not…”
filed Aug 25, 2025
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Related recalls
- Instrument cluster illumination may not be adjustable and appear too bright in certain…Campaign 24V930000 · Dec 13, 2024
- Instrument cluster may fail to display any information when the vehicle is startedCampaign 23V204000 · Mar 24, 2023
- A software error in the park lock system may allow the vehicle to move after the gear…Campaign 21V972000 · Dec 15, 2021
- MBUX multimedia system software may cause the display to remain black, or reboot after…Campaign 21V411000 · Jun 2, 2021
- Multifunctional display in the instrument cluster may not be adjustable and appear too…Campaign 21V235000 · Apr 5, 2021
- Software design of the communication module may fail to communicate the correct vehicle…Campaign 21V055000 · Feb 5, 2021
Electrical System problems in other Sprinter 2500 years
| Year | Reports | Share |
|---|---|---|
| 2022 Sprinter 2500 | 9 | 23% |
| 2021 Sprinter 2500 | 9 | 20% |
| 2019 Sprinter 2500 | 8 | 12% |
| 2016 Sprinter 2500 | 3 | 11% |
| 2015 Sprinter 2500 | 2 | 9% |
| 2014 Sprinter 2500 | 3 | 8% |
| 2013 Sprinter 2500 | 1 | 5% |
Other reported problem areas on the 2020 Mercedes-Benz Sprinter 2500
Counts are unique NHTSA complaints naming this component group. Complaints are unverified owner reports; mileage is computed only from complaints that included a usable odometer reading.