2011 Kia Soul problems & reliability
193 owner complaints filed with NHTSA for the 2011 Kia Soul, alongside 3 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
23 complaints report injuries (29 injured, 1 deaths reported).
Federal crash records (FARS 2020–2023): 2011 Kia Soul vehicles were involved in 52 fatal crashes with 35 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Service Brakes, Hydraulic | 32 | 17% |
| Electrical System | 30 | 16% |
| Air Bags | 25 | 13% |
| Engine | 24 | 12% |
| Unknown OR Other | 21 | 11% |
| Exterior Lighting | 13 | 7% |
| Power Train | 13 | 7% |
| Service Brakes | 13 | 7% |
| Structure | 12 | 6% |
| Visibility | 11 | 6% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 55,000 miles (middle 50% between 20,000 and 101,350 miles), based on 129 complaints that included mileage.
Complaints by incident year
What owners report
“The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced…”
Service Brakes, Hydraulic · filed Mar 5, 2026
“This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.”
Air Bags · filed Jun 30, 2025
“The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was…”
Service Brakes, Hydraulic · filed Dec 11, 2024
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Hyundai and Kia ABS Module Fires
Audit Query AQ23002 · opened Nov 17, 2023 · open
- Non-crash Vehicle Fires
Preliminary Evaluation PE19004 · opened Mar 29, 2019 · closed Dec 22, 2021 · led to recall 21V844000
- Non-crash Vehicle Fires
Defect Petition DP18003 · opened Aug 21, 2018 · closed May 10, 2019 · led to recall 19V204000
Technical service bulletins
66 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2011 Kia Soul. The 10 most recent:
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of…
CS2311_TSB_R4 · Service Bulletin/Repair Instructions · issued Jun 9, 2026
CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced…
CS2311_OWNR_PC201 · Other · issued Dec 19, 2025
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the…
PS797 · Other · issued Dec 9, 2025
TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area…
TSB_TRA046_R5 · Service Bulletin/Repair Instructions · issued Apr 17, 2025
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of…
CS2311_TSB_R3 · Service Bulletin/Repair Instructions · issued Oct 18, 2024
This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
TSB_TRA046_R4 · Service Bulletin/Repair Instructions · issued May 16, 2024
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of…
CS2311_TSB_R2 · Service Bulletin/Repair Instructions · issued Feb 22, 2024
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted…
CS2311A_OWNRAM · Service Bulletin/Repair Instructions · issued Dec 20, 2023
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of…
CS2311_TSB_R1 · Service Bulletin/Repair Instructions · issued Dec 18, 2023
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector…
CS2311_TSB · Service Bulletin/Repair Instructions · issued Dec 12, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2011 Kia Soul has 3 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2011 Kia Soul?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 55,000 miles — budget accordingly if the car is approaching that mileage.