2020 Dodge Journey problems & reliability
64 owner complaints filed with NHTSA for the 2020 Dodge Journey, alongside 1 safety recall campaign. Last verified Sep 21, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several components.
1 complaint report injuries (1 injured).
Federal crash records (FARS 2020–2023): 2020 Dodge Journey vehicles were involved in 33 fatal crashes with 21 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 19 | 30% |
| Unknown / Other | 19 | 30% |
| Back Over Prevention → | 13 | 20% |
| Engine | 8 | 13% |
| Exterior Lighting | 5 | 8% |
| Power Train | 3 | 5% |
| Service Brakes | 3 | 5% |
| Steering | 3 | 5% |
| Visibility/wiper | 3 | 5% |
| Air Bags | 2 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 18 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Complaints by incident year
What owners report
“When starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! You have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! I’ve had this issue since I…”
Electrical System · filed Aug 22, 2026
“The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted…”
Back Over Prevention · filed Aug 13, 2026
“The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person”
Electrical System · filed Aug 10, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Vehicle entrapment
Engineering Analysis EA24003 · opened Aug 1, 2024 · open
- Back up camera failure
Preliminary Evaluation PE24006 · opened Feb 27, 2024 · closed Sep 26, 2025 · led to recall 25V552
Technical service bulletins
116 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Dodge Journey. The 10 most recent:
CAMERA – REAR VIEW
108465 · Service Bulletin/Repair Instructions · issued Dec 3, 2025
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
9100653 · Service Bulletin/Repair Instructions · issued Aug 15, 2025
LAMP - DOME
106241 · Service Bulletin/Repair Instructions · issued Jul 28, 2025
LAMP - DOME
104974 · Service Bulletin/Repair Instructions · issued Jun 12, 2025
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
S2323000002 REV.A · Service Bulletin/Repair Instructions · issued May 16, 2025
LAMP - DOME
103774 · Service Bulletin/Repair Instructions · issued May 1, 2025
ACTUATOR - A/C AND HEATER
103954 · Service Bulletin/Repair Instructions · issued Apr 2, 2025
ACTUATOR - A/C AND HEATER
104087 · Service Bulletin/Repair Instructions · issued Apr 2, 2025
STARTER - ENGINE
103617 · Service Bulletin/Repair Instructions · issued Mar 20, 2025
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning…
S1408000384 · Service Bulletin/Repair Instructions · issued Jan 10, 2024
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Dodge Journey has 1 NHTSA recall campaign — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Dodge Journey?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.