Ford C-Max Energi 2014–2020 — technical service bulletin
Bulletin 21B09 S2 · NHTSA communication 10235323 · issued Apr 12, 2023
Technical service bulletin
communication type
Electrical System
component
2014–2020
model years
26
vehicle entries
Official summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim qu
Vehicles covered
- 2014 Ford C-Max Energi
- 2015 Ford C-Max Energi
- 2016 Ford C-Max Energi
- 2017 Ford C-Max Energi
- 2018 Ford Focus
- 2016 Ford Focus Electric
- 2017 Ford Focus Electric
- 2014 Ford Fusion Energi
- 2015 Ford Fusion Energi
- 2016 Ford Fusion Energi
- 2017 Ford Fusion Energi
- 2018 Ford Fusion Energi
- 2019 Ford Fusion Energi
- 2020 Ford Fusion Energi
- 2017 Lincoln Continental
- 2015 Lincoln MKC
- 2016 Lincoln MKC
- 2017 Lincoln MKC
- 2016 Lincoln MKX
- 2017 Lincoln MKX
- 2015 Lincoln MKZ
- 2016 Lincoln MKZ
- 2017 Lincoln MKZ
- 2015 Lincoln MKZ Hybrid
- 2016 Lincoln MKZ Hybrid
- 2017 Lincoln MKZ Hybrid
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.