2020 Ford Fusion Energi problems & reliability
43 owner complaints filed with NHTSA for the 2020 Ford Fusion Energi. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Electrical System → | 38 | 88% |
| Engine | 4 | 9% |
| Unknown OR Other | 2 | 5% |
| Fuel/propulsion System | 1 | 2% |
| Service Brakes, Hydraulic | 1 | 2% |
| Vehicle Speed Control | 1 | 2% |
| Wheels | 1 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“I am filing a complaint regarding Ford Safety Recall 23S33 (NHTSA Campaign 23V440) for my 2020 Ford Fusion Energi. I brought my freshly purchased vehicle to my local authorized dealer, Sheehy Ford, to fix the high-voltage battery replacement recall. The dealership told me they had to order the part before they could…”
Electrical System · filed Jul 24, 2026
“The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made…”
Electrical System · filed Feb 18, 2025
“The contact owns a 2020 Ford Fusion Hybrid. The contact was unable to charge the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted…”
Electrical System · filed Nov 20, 2024
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Pedestrian alert sounds
Defect Petition DP22005 · opened Jan 27, 2023 · closed Aug 7, 2023 · led to recall 22V063000
Technical service bulletins
58 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Ford Fusion Energi. The 10 most recent:
Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and…
SSM 52410 · Service Bulletin/Repair Instructions · issued Apr 3, 2024
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has…
SSM 52335 · Service Bulletin/Repair Instructions · issued Mar 6, 2024
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPassà ®/LincolnWayà ® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep…
SSM 52307 · Service Bulletin/Repair Instructions · issued Feb 29, 2024
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022…
TSB 23-2307 · Service Bulletin/Repair Instructions · issued Oct 5, 2023
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass…
SSM 51838 · Service Bulletin/Repair Instructions · issued Aug 2, 2023
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode…
SSM 51725 · Service Bulletin/Repair Instructions · issued Jun 16, 2023
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on…
SAN-Vol1 I1 · Service Bulletin/Repair Instructions · issued Jun 8, 2023
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service…
21B09 S2 · Service Bulletin/Repair Instructions · issued Apr 12, 2023
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle…
SSM 51536 · Service Bulletin/Repair Instructions · issued Apr 4, 2023
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPassà ®/LincolnWayà ® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep…
SSM 51449 · Service Bulletin/Repair Instructions · issued Mar 15, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
No NHTSA recall campaigns name the 2020 Ford Fusion Energi in our current data. Recalls may apply only to certain VIN ranges — always confirm with a VIN check.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Ford Fusion Energi?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.