2020 Nissan Murano problems & reliability
42 owner complaints filed with NHTSA for the 2020 Nissan Murano, alongside 2 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
2 complaints report injuries (2 injured).
Federal crash records (FARS 2020–2023): 2020 Nissan Murano vehicles were involved in 30 fatal crashes with 12 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Forward Collision Avoidance → | 14 | 33% |
| Unknown OR Other | 10 | 24% |
| Suspension | 6 | 14% |
| Service Brakes | 4 | 10% |
| Steering | 4 | 10% |
| Power Train | 3 | 7% |
| Visibility/wiper | 3 | 7% |
| Seat Belts | 2 | 5% |
| Structure | 2 | 5% |
| Wheels | 2 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.”
Power Train · filed Jul 15, 2026
“The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.”
Structure · filed May 28, 2026
“The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made…”
Suspension · filed May 27, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
129 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2020 Nissan Murano. The 10 most recent:
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
NTB09-131C · Service Bulletin/Repair Instructions · issued Apr 13, 2026
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label =…
NTB09-131C · Service Bulletin/Repair Instructions · issued Apr 13, 2026
TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES…
NTB15-049CC · Service Bulletin/Repair Instructions · issued Mar 30, 2026
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not…
NTB19-042F · Service Bulletin/Repair Instructions · issued Feb 20, 2025
INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a…
NTB19-033G · Service Bulletin/Repair Instructions · issued Feb 20, 2025
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. For all other models/model years, consult the Electronic…
NTB20-066C · Service Bulletin/Repair Instructions · issued Oct 4, 2024
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND…
NTB19-071D · Service Bulletin/Repair Instructions · issued Sep 19, 2024
FALSE ACTIVATION OF AEB OR FCW APPLIED VEHICLES: 2019-2024 Murano (Z52) APPLIED SYSTEMS: Automatic Emergency Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation…
NTB24-037 · Service Bulletin/Repair Instructions · issued Jul 17, 2024
CVT/TCM CALIBRATION DATA “WRITE” PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB12-103I · Service Bulletin/Repair Instructions · issued Jun 7, 2024
INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NTB17-127C · Service Bulletin/Repair Instructions · issued May 21, 2024
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2020 Nissan Murano has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2020 Nissan Murano?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.