2014 Mercedes-Benz Sprinter 2500 problems & reliability
38 owner complaints filed with NHTSA for the 2014 Mercedes-Benz Sprinter 2500, alongside 6 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Air Bags → | 15 | 39% |
| Engine | 8 | 21% |
| Electrical System | 3 | 8% |
| Fuel/propulsion System | 3 | 8% |
| Unknown OR Other | 3 | 8% |
| Vehicle Speed Control | 3 | 8% |
| Power Train | 2 | 5% |
| Service Brakes | 2 | 5% |
| Engine and Engine Cooling | 1 | 3% |
| Exterior Lighting | 1 | 3% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“Odometer Fraud. The contact purchased a 2014 Mercedes-Benz Sprinter 2500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 70,000 and at the time of registration, it…”
Electrical System · filed Jul 14, 2025
“The contact owned a 2014 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, a loud pop was heard, and noticed there was smoke coming from the engine with the check engine warning light illuminated. The contact was a Sprinter van driver. The contact pulled the vehicle over and had…”
Engine · filed Dec 9, 2024
“The van won’t throttle when requested and will lose power going uphill. I can set the cruise at 70 but the van will only accelerate to 55 to 65. When going uphill it will drop all the way to 45 mph with no ability to accelerate. Mercedes in Missoula has looked at it and said it’s the way the new update “fixed” the…”
Power Train · filed Jun 11, 2023
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Rear Wheel Speed Sensor Failure
Preliminary Evaluation PE20014 · opened Sep 21, 2020 · closed Mar 30, 2021 · led to recall 21V042000
Technical service bulletins
143 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2014 Mercedes-Benz Sprinter 2500. The 10 most recent:
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle…
LI54_30-N-080701 · Service Bulletin/Repair Instructions · issued Jul 1, 2026
Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review…
LI14.20-N-073867 · Service Bulletin/Repair Instructions · issued Jun 15, 2026
OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust. Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not…
LI49.10-N-080528 · Service Bulletin/Repair Instructions · issued Jun 3, 2026
Complaint Rattling noise from underneath the vehicle. Cause One or more of the following conditions may be present: 1. The exhaust bracket from the DPF to the transmission is cracked or broken. • See Pic. 1 for an…
LI4910-N-060969 · Service Bulletin/Repair Instructions · issued Apr 18, 2026
The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue…
LI49-20-N-080376 · Service Bulletin/Repair Instructions · issued Mar 23, 2026
EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR…
LI14.20-N-073867 · Service Bulletin/Repair Instructions · issued Jan 16, 2026
Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu. The following mes- sages may be…
LI54.30-N-079757 · Service Bulletin/Repair Instructions · issued Sep 26, 2025
Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For…
LI27.19-N-079793 · Service Bulletin/Repair Instructions · issued Sep 16, 2025
Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review…
LI14.20-N-073867 · Service Bulletin/Repair Instructions · issued May 9, 2025
EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more…
LI14.20-N-073867 · Service Bulletin/Repair Instructions · issued Apr 25, 2025
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2014 Mercedes-Benz Sprinter 2500 has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2014 Mercedes-Benz Sprinter 2500?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.