2025 Mazda CX-5 problems & reliability
25 owner complaints filed with NHTSA for the 2025 Mazda CX-5. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
4 complaints report injuries (4 injured).
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Service Brakes | 8 | 32% |
| Unknown OR Other | 7 | 28% |
| Forward Collision Avoidance | 6 | 24% |
| Electrical System | 5 | 20% |
| Engine | 5 | 20% |
| Vehicle Speed Control | 5 | 20% |
| Steering | 3 | 12% |
| Fuel/propulsion System | 2 | 8% |
| Power Train | 2 | 8% |
| Visibility | 2 | 8% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“At about 6:50am July 7th 2026, I was getting in the exit lane of interstate 50 to exit. I merge into the lane and being applying my breaks since I was going about 55-60mph. However, my vehicle did not slow down. I began to press harder, it still did not slow down, so I pressed as hard as I could because I was rapidly…”
Service Brakes · filed Jul 18, 2026
“I have a serious safety issue with my 2025 Mazda CX-5, purchased new in January 2026 from Island Mazda on [XXX]. A few days before the critical alert, I noticed the car stopping on its own before pressing the brake. While driving on the highway, I received a “faulty sensor” alert that went away. On July 10, 2026, I…”
Service Brakes · filed Jul 14, 2026
“The automatic emergency braking system prematurely and overly-aggressively takes over when I have full control of the situation. When it takes control it locks up all four wheels, each time almost causing a rear-end collision. It has done this on a total of 4 occasions under normal congested traffic situations. On or…”
Forward Collision Avoidance · filed Jun 28, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
140 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2025 Mazda CX-5. The 10 most recent:
This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions…
SA-042-26 · Service Bulletin/Repair Instructions · issued Jul 1, 2026
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s)…
SA-041-26 · Service Bulletin/Repair Instructions · issued Jun 19, 2026
This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda…
SA-027-26a · Service Bulletin/Repair Instructions · issued Jun 17, 2026
DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s)…
SA-0-38/26 · Service Bulletin/Repair Instructions · issued Jun 16, 2026
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda…
SA-040-26 · Service Bulletin/Repair Instructions · issued Jun 16, 2026
This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have…
SA-039-26 · Service Bulletin/Repair Instructions · issued Jun 16, 2026
This SA supersedes the previously issued SA(s) listed below. The changes are noted below in Red. SA-029/25 10/16/25 and 06/02/25 DESCRIPTION This service information provides testing and charging procedures in order to…
SA-033-26 · Service Bulletin/Repair Instructions · issued Jun 4, 2026
This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a…
SA-034-26 · Service Bulletin/Repair Instructions · issued May 19, 2026
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-003/26 01/30/26 Some vehicles may exhibit a check engine light ON with DTC P20F8:00 stored. P20F8:00 - Swirl…
01-003-26a · Service Bulletin/Repair Instructions · issued May 1, 2026
DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the…
SA-031-26 · Service Bulletin/Repair Instructions · issued Apr 30, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
No NHTSA recall campaigns name the 2025 Mazda CX-5 in our current data. Recalls may apply only to certain VIN ranges — always confirm with a VIN check.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2025 Mazda CX-5?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.