2023 Hyundai Santa Cruz problems & reliability
77 owner complaints filed with NHTSA for the 2023 Hyundai Santa Cruz, alongside 2 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
1 complaint report injuries (1 injured).
Federal crash records (FARS 2020–2023): 2023 Hyundai Santa Cruz vehicles were involved in 7 fatal crashes with 5 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Power Train → | 25 | 32% |
| Engine → | 20 | 26% |
| Electrical System → | 13 | 17% |
| Unknown OR Other | 10 | 13% |
| Forward Collision Avoidance | 6 | 8% |
| Fuel/propulsion System | 6 | 8% |
| Vehicle Speed Control | 6 | 8% |
| Service Brakes | 5 | 6% |
| Exterior Lighting | 4 | 5% |
| Trailer Hitches | 3 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Complaints by incident year
What owners report
“my 2023 Santa Cruz had 7500 miles when purchased 4/25/26. I have had issues with the screen blackening/fading which cuts of electronics; ex; safety features. This was taken in twice. Then the truck loses power. Going 55 or 75, suddenly truck drops to 20mph. Car's honk, brake & swerve not to hit us. It has been at…”
Unknown OR Other · filed Jul 27, 2026
“driving/pulling on interstate speed only went to 20 miles per hour, no more. Pulled off and turned truck off, waited and restarted. all fine. No warning was given. Short time later engine light came on. Called and got appointment at dealers.”
Engine · filed Jul 10, 2026
“truck dash light would fade/blacken at which time none of safety features would work. This is an intermittent problem but seem like it has happened many times with the Santa Cruz's in general, so Hyundai was aware of problem. They don't seem to fix problems. This is a critical safety failure. No warning just happens…”
Electrical System · filed Jul 10, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
48 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2023 Hyundai Santa Cruz. The 10 most recent:
Some Santa Cruz (NXT) vehicles may have a tonneau cover that does not latch or unlatch, does not retract properly, and/or has a v-gap that is present when closed. This may be due to a broken or missing clip on the…
26-BD-003H TSB · Service Bulletin/Repair Instructions · issued Jul 7, 2026
Some Tucson (NX4A and NX4M) and Santa Cruz (NXT) vehicles may have front wipers that do not return to the designated park position due to a loose wiper motor crank arm nut. Hyundai is extending the warranty coverage for…
26-BD-007H DCS · Warranty Program/Extension · issued Jul 6, 2026
Some Tucson (NX4A and NX4M) and Santa Cruz (NXT) vehicles may have front wipers that do not return to the designated park position due to a loose wiper motor crank arm nut. Hyundai is extending the warranty coverage for…
26-BD-007H DN · Warranty Program/Extension · issued Jul 6, 2026
Some Tucson (NX4A and NX4M) and Santa Cruz (NXT) vehicles may have front wipers that do not return to the designated park position due to a loose wiper motor crank arm nut. Hyundai is extending the warranty coverage for…
26-BD-007H TSB · Warranty Program/Extension · issued Jul 6, 2026
This bulletin provides information related to a Transmission Control Unit (TCU) software update for some vehicles equipped with an 8-speed wet dual clutch transmission (8WDCT). The software update revises the touch…
26-AT-005H TSB · Service Bulletin/Repair Instructions · issued Jun 5, 2026
This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 1st Navigation Map and Software Update. The changes may vary depending on vehicle type, model, and…
26-GI-002H TSB · Service Bulletin/Repair Instructions · issued May 27, 2026
The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co.…
DTN DL · Other · issued Apr 10, 2026
The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety…
DTN DCS · Other · issued Apr 10, 2026
Certain Santa Cruz (NXT) vehicles equipped with 8-speed dual clutch transmissions (8DCT) may set one of the high pressure electric oil pump (HP EOP) DTCs listed below. This bulletin provides the service procedure to…
26-01-028H · Warranty Program/Extension · issued Mar 16, 2026
Some Santa Cruz (NXT), Santa Fe (TMA, MX5A), and Sonata (DN8A) models may require replacement of the 8-speed wet dual clutch transmission (8WDCT) when the vehicle sets one of the high pressure electric oil pump (HP EOP)…
26-AT-001H TSB · Service Bulletin/Repair Instructions · issued Mar 3, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2023 Hyundai Santa Cruz has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2023 Hyundai Santa Cruz?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.