2011 Ford Crown Victoria problems & reliability
23 owner complaints filed with NHTSA for the 2011 Ford Crown Victoria, alongside 2 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
Federal crash records (FARS 2020–2023): 2011 Ford Crown Victoria vehicles were involved in 30 fatal crashes with 18 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Steering → | 12 | 52% |
| Seats | 4 | 17% |
| Suspension | 4 | 17% |
| Engine | 3 | 13% |
| Power Train | 2 | 9% |
| Electrical System | 1 | 4% |
| Exterior Lighting | 1 | 4% |
| Service Brakes | 1 | 4% |
| Structure | 1 | 4% |
| Unknown OR Other | 1 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Complaints by incident year
What owners report
“I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at the u joints of the…”
Steering · filed Apr 28, 2023
“Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.”
Steering · filed Apr 28, 2023
“The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was able to continue to…”
Steering · filed Aug 6, 2021
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
21 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2011 Ford Crown Victoria. The 10 most recent:
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated…
SSM 54601 · Service Bulletin/Repair Instructions · issued Feb 24, 2026
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the…
SSM 52476 · Service Bulletin/Repair Instructions · issued Apr 24, 2024
This SKU is a Radiator Fan. The customer communication requested return of unsold inventory to inspect the electrical connections. An electrical connection issue may lead to the fan not working potentially throwing a…
DOR-L2Q6V-10 · Service Bulletin/Repair Instructions · issued Sep 18, 2019
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning…
SSM 48130 · Service Bulletin/Repair Instructions · issued Aug 9, 2019
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify…
SSM 47976 · Service Bulletin/Repair Instructions · issued May 10, 2019
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any…
SSM 47201 · Service Bulletin/Repair Instructions · issued Mar 30, 2018
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved…
SSM 47009 · Service Bulletin/Repair Instructions · issued Jan 10, 2018
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved…
SSM 47009 · Service Bulletin/Repair Instructions · issued Jan 10, 2018
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a…
SSM 46085 · Service Bulletin/Repair Instructions · issued Sep 21, 2016
Inpected or repaired under 13R01 - Requests for recall service action under 13S08
TSB160072 · Service Bulletin/Repair Instructions · issued Apr 21, 2016
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2011 Ford Crown Victoria has 2 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2011 Ford Crown Victoria?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.