Ford Explorer 2024–2025 — technical service bulletin
Bulletin SSM 53289 · NHTSA communication 11012852 · issued Jan 10, 2025
Technical service bulletin
communication type
Unknown OR Other
component
2024–2025
model years
4
vehicle entries
Official summary
Some 2024-2025 Nautilus and 2025 Explorer/Aviator vehicles may exhibit a concern where during an inbound phone call the person in the vehicle cannot be heard.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.