Chrysler Pacifica 2021–2024 — technical service bulletin
Bulletin 9100347 · NHTSA communication 11000798 · issued May 14, 2024
Technical service bulletin
communication type
Seats
component
2021–2024
model years
8
vehicle entries
Official summary
"3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.