Jeep Grand Cherokee 2021–2023 — technical service bulletin
Bulletin 9100117 · NHTSA communication 10231690 · issued Jan 17, 2023
Technical service bulletin
communication type
Seats
component
2021–2023
model years
3
vehicle entries
Official summary
HANDLE, Seat Release (WL75 3R FOLD HANDLE) WL75 3rd row Release Handle - Prior to replacing the handle for headrest not folding. Pull handle and inspect the release cable and handle, cable should be fully installed and with retention finger/tab present to correct this concern. If retention finger/tab is present, use a tool to fully seat ball fitting into side of handle and past the finger/tab avoiding partial installation. Cycle handle several times to ensure fitting did not come loose.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.