Jeep Cherokee 2015–2018 — technical service bulletin
Bulletin 9003783 · NHTSA communication 10224897 · issued Oct 18, 2017
Technical service bulletin
communication type
Power Train
component
2015–2018
model years
4
vehicle entries
Official summary
Shifter - Automatic Transmission If a 2015 - 18MY KL ONLY is brought in with a ?Service Shifter? message on the cluster and/or the following DTCs are present indicating loss of communication with the shifter: U0103, U0103-87. Prior to beginning any repair, please call John Zbranchik at 248-576-0756 or Pablo Flores at 248-576-3972. If no reply contact Dil Weerasinha at 248-944-5967 or Jay Nagle 248-576-5657. If you are unable to contact any of the above, and all the DTCs related to loss of comm are STORED, first perform a vehicle scan with a wiTECH tool or similar and email the log to john.zbra
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.