Ford C-Max 2013–2017 — technical service bulletin
Bulletin SSM 46197 · NHTSA communication 10095991 · issued Nov 11, 2016
Technical service bulletin
communication type
Structure
component
2013–2017
model years
10
vehicle entries
Official summary
Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. This is a normal characteristic of the headliner and no repairs should be attempted. On 5 door focus(hatchback) the exposed edge at the rear lift gate area may be due the hem lip out of position (bent) pulling the weather strip out of position, exposing the edge. The hem lip can easily be repositioned and will keep the headliner edge covered by the weather-strip, without headliner replacement.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.