2004 Toyota Prius problems & reliability
610 owner complaints filed with NHTSA for the 2004 Toyota Prius, alongside 6 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
21 complaints report injuries (29 injured).
Federal crash records (FARS 2020–2023): 2004 Toyota Prius vehicles were involved in 13 fatal crashes with 5 occupant deaths. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Exterior Lighting | 184 | 30% |
| Electrical System | 177 | 29% |
| Engine and Engine Cooling | 89 | 15% |
| Vehicle Speed Control | 52 | 9% |
| Service Brakes, Hydraulic | 39 | 6% |
| Power Train | 34 | 6% |
| Service Brakes | 21 | 3% |
| Air Bags | 18 | 3% |
| Unknown OR Other | 14 | 2% |
| Service Brakes, Electric | 13 | 2% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Half of the failures with a reported odometer reading occurred by 75,000 miles (middle 50% between 18,850 and 118,000 miles), based on 490 complaints that included mileage.
Complaints by incident year
What owners report
“The odometer on my 2004 Prius stops at 299,999. This is a known problem in the 04-05 models that was corrected in 2006. Leaves me unable to track miles for maintenance and other uses. This also has the problem with the entire digital dash going dark which means no speedometer or gas gauge. Making the vehicle almost…”
Electrical System · filed Jul 21, 2025
“During a hot period of summer, my drive selector decided to not stay in the drive position unless I held it there. I could make the initial selection of drive and then stop on the gas, but it would not stay unless I physically held the lever down in the drive position. I never had an issue with the reverse position…”
Electrical System · filed Nov 12, 2022
“The contact owns a 2004 Toyota Prius. The contact stated while driving 51 MPH, the vehicle experienced phantom braking and a loss of power steering assist with the engine overheating message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of…”
Forward Collision Avoidance · filed Jun 10, 2022
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Pedestrian alert sounds
Defect Petition DP22005 · opened Jan 27, 2023 · closed Aug 7, 2023 · led to recall 22V063000
- Intermediate Steering Shaft Separation
Defect Petition DP13001 · opened Feb 21, 2013 · closed Apr 8, 2020
- ENGINE STALLING
Preliminary Evaluation PE05029 · opened May 31, 2005 · closed Oct 12, 2005
Technical service bulletins
226 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2004 Toyota Prius. The 10 most recent:
This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while…
T-SB-0009-26 · Service Bulletin/Repair Instructions · issued Feb 13, 2026
OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26.
T-SB-0119-15 Rev2 · Service Bulletin/Repair Instructions · issued Feb 13, 2026
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and…
T-SB-0039-24 Rev2 · Service Bulletin/Repair Instructions · issued Dec 6, 2024
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from…
T-SB-0038-24 Rev2 · Service Bulletin/Repair Instructions · issued Dec 6, 2024
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal…
T-SB-0035-24 Rev2 · Service Bulletin/Repair Instructions · issued Dec 6, 2024
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow…
T-SB-0061-23 Rev2 · Service Bulletin/Repair Instructions · issued Dec 5, 2024
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can…
T-SB-0062-23 Rev2 · Service Bulletin/Repair Instructions · issued Dec 3, 2024
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and…
T-SB-0039-24 Rev1 · Service Bulletin/Repair Instructions · issued Jul 12, 2024
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from…
T-SB-0038-24 Rev1 · Service Bulletin/Repair Instructions · issued Jul 12, 2024
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal…
T-SB-0035-24 Rev1 · Service Bulletin/Repair Instructions · issued Jul 12, 2024
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2004 Toyota Prius has 6 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2004 Toyota Prius?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Owners most often reported problems around 75,000 miles — budget accordingly if the car is approaching that mileage.