2020 Heartland Milestone Recall: Wood backers for bunk supports were not installed on the slide out bunk…
NHTSA campaign 19V671000 · Equipment · filed Sep 20, 2019 · verified Jul 30, 2026
The defect
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Milestone recreational trailers. The wood backers for bunk supports were not installed on the slide out bunk end walls during manufacturing, possibly allowing the upper bunk bed to fall.
The risk
If the bed falls while someone is on, or under, the bunk, there is an increased risk of an injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Heartland dealers will install wood backers to secure the bunk bed, free of charge, all affected vehicles were on dealer lots. The recall began September 20, 2019. Owners may contact Heartland customer service at 1-877-262-8032.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More Heartland Milestone recalls
- 2023–2024 Heartland Big Country and 16 other models — LED backlight circuit board in the cooktop range may fail…
- 2022–2023 Heartland Bighorn and 14 other models — Electric retractable awning has a welded seam on the fabric…
- 2022 Heartland Big Country and 15 other models — Quick disconnect fittings in the LP gas system may be…
- 2019–2020 Heartland Milestone — Outriggers may bend due to loading within the rear storage…
- 2020 Heartland Bighorn Traveler and 3 other models — Smoke detector may be incorrectly located in the bedroom
Other campaigns involving Heartland vehicles
Source: NHTSA recall database, campaign 19V671000. Data last verified Jul 30, 2026.