2015 RAM Promaster City problems & reliability
27 owner complaints filed with NHTSA for the 2015 RAM Promaster City, alongside 3 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
Federal crash records (FARS 2020–2023): 2015 RAM Promaster City vehicles were involved in 3 fatal crashes with 1 occupant death. Involvement counts are not adjusted for how many are on the road and do not imply fault or a vehicle defect.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Power Train → | 15 | 56% |
| Electrical System → | 11 | 41% |
| Engine → | 10 | 37% |
| Electronic Stability Control (esc) | 1 | 4% |
| Exterior Lighting | 1 | 4% |
| Fuel/propulsion System | 1 | 4% |
| Steering | 1 | 4% |
| Suspension | 1 | 4% |
| Unknown OR Other | 1 | 4% |
| Vehicle Speed Control | 1 | 4% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
Mileage when problems occurred
Among the 21 complaints that included a usable odometer reading, the median reported incident mileage was 37,800 miles (middle 50% between 17,600 and 50,100 miles).
Complaints by incident year
What owners report
“The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign…”
Power Train · filed Jan 2, 2025
“Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a…”
Engine · filed Apr 30, 2022
“Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode”
Power Train · filed Oct 11, 2021
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Technical service bulletins
280 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2015 RAM Promaster City. The 10 most recent:
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning…
S1408000384 · Service Bulletin/Repair Instructions · issued Jan 10, 2024
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
9100229 · Service Bulletin/Repair Instructions · issued Sep 20, 2023
MIL/check engine lamp comes on after performing U90 recall PCM software update.
S2325000007 · Service Bulletin/Repair Instructions · issued Sep 16, 2023
MIL/check engine lamp comes on after performing U90 recall PCM software update.
S2325000007 · Service Bulletin/Repair Instructions · issued Sep 16, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service…
9100226 · Service Bulletin/Repair Instructions · issued Sep 15, 2023
Emissions Recall U90 - Catalyst Efficiency
RecallU90 · Service Bulletin/Repair Instructions · issued Aug 31, 2023
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
93120 · Service Bulletin/Repair Instructions · issued Aug 30, 2023
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93023 · Service Bulletin/Repair Instructions · issued Aug 30, 2023
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
9100196 · Service Bulletin/Repair Instructions · issued Jul 27, 2023
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2015 RAM Promaster City has 3 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2015 RAM Promaster City?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.
- · Among complaints with usable mileage, the median reported incident mileage was 37,800 miles. This does not predict when a particular vehicle will develop a problem.