2010 Ford Fusion Hybrid problems & reliability

Each complaint is counted once (by NHTSA case number), even when it names several vehicles.

Most reported problems

Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.

Common symptoms owners describe

Keyword analysis of complaint narratives; one complaint can describe several symptoms.

Mileage when problems occurred

Half of the failures with a reported odometer reading occurred by 86,000 miles (middle 50% between 64,093 and 120,000 miles), based on 369 complaints that included mileage.

Complaints by incident year

What owners report

• “SUBJECT: Fraudulent Recall Completion / Incomplete Remedy resulting in Component Failure (Recall 19S54 / NHTSA 19V904) I am writing to file an emergency safety complaint regarding a fraudulently cleared safety recall on my 2010 Ford Fusion Hybrid. According to Ford's internal OASIS database, Safety Recall 19S54 (NHTSA…”

  Service Brakes · filed Jul 27, 2026

• “There have been many recalls on the 2010 Ford Fusion Hybrid, according to Ford mine has already had the repairs done yet the issues I’ve been having all match recalls. I’ve had issues with my passenger seat, the air bag system light is always on and the seat controls no longer work. The clockspring system is pure…”

  Seats · filed Jun 16, 2026

• “The contact owns a 2010 Ford Fusion Hybrid. The contact stated that upon coming to a complete stop, the brake pedal suddenly depressed all the way to the floorboard. The contact became aware that the brakes were no longer functioning properly. The vehicle returned to normal functionality, but the failure became a…”

  Service Brakes, Hydraulic · filed Apr 8, 2025

Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.

Federal defect investigations

• Anti-lock brake system (ABS) Malfunction Indicator Lamp (MIL) illuminated

  Defect Petition DP26004 · opened Apr 9, 2026 · open

• Pedestrian alert sounds

  Defect Petition DP22005 · opened Jan 27, 2023 · closed Aug 7, 2023 · led to recall 22V063000

• Power Steering Failure

  Engineering Analysis EA17004 · opened Nov 20, 2017 · closed Feb 9, 2024

• Power Steering Failure

  Preliminary Evaluation PE16011 · opened Sep 28, 2016 · closed Dec 25, 2017

• Electric power steering failure

  Preliminary Evaluation PE14030 · opened Oct 2, 2014 · closed Sep 10, 2015 · led to recall 15V340000

• Floor mat interference with accelerator

  Engineering Analysis EA12009 · opened Dec 12, 2012 · closed Jun 12, 2014 · led to recall 14E028000

Technical service bulletins

13 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2010 Ford Fusion Hybrid. The 10 most recent:

• When performing any transmission fluid change or topoff involving Motorcraft® Premium ATF, MERCON® V has replaced all versions of Motorcraft® Premium ATF and can be used going forward. Mixing Motorcraft® Premium ATF…

  SSM 52243 · Service Bulletin/Repair Instructions · issued Feb 8, 2024

• Some 2010-2012 Fusion/Milan and 2011-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering (EPAS), a remanufactured replacement steering gear (MU2Z-3V504-ARM) is available which is…

  SSM 51666 · Service Bulletin/Repair Instructions · issued May 26, 2023

• Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of…

  TSB 23-2098 · Service Bulletin/Repair Instructions · issued Apr 7, 2023

• Certain 2010 â  2012 Model Year Fusion / MKZ / Milan Hybrid Vehicles Hybrid Battery Reduced Electric Vehicle Operation BECM and PCM Software Update In all the affected vehicles, outdated software may result in…

  22G04 · Service Bulletin/Repair Instructions · issued Sep 1, 2022

• Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor…

  22B05 · Service Bulletin/Repair Instructions · issued Mar 28, 2022

• This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled…

  TSB 20-2233 · Service Bulletin/Repair Instructions · issued Jul 13, 2020

• Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car…

  SSM 48908 · Service Bulletin/Repair Instructions · issued Jun 17, 2020

• Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The…

  SSM 48858 · Service Bulletin/Repair Instructions · issued May 29, 2020

• Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of…

  TSB 20-2142 · Service Bulletin/Repair Instructions · issued Apr 27, 2020

• Some 2010-2012 Fusion hybrid electric vehicle (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation. Do not attempt repairs…

  SSM 48238 · Service Bulletin/Repair Instructions · issued Oct 3, 2019

TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.

Safety recalls

No NHTSA recall campaigns name the 2010 Ford Fusion Hybrid in our current data. Recalls may apply only to certain VIN ranges — always confirm with a VIN check.