Ford Explorer 2024–2025 — technical service bulletin
Bulletin SSM 54809 · NHTSA communication 11032690 · issued May 7, 2026
Technical service bulletin
communication type
Suspension
component
2024–2025
model years
2
vehicle entries
Official summary
Some 2024 2025 Explorer vehicles built on 01-Feb-2024 and through 31-Jul-2024 may exhibit a rattle/clunk/knock noise from the front suspension at low speeds between 8 30 mph (13 48 km/h) over harsh/uneven pavement such as cracks and small bumps while driving straight (not while turning). This condition may be due to a loose pressure tube within the front strut assembly and may be present in either front strut. In some cases, a louder noise from one strut can mask a lesser noise from the opposite strut, which may result in only one strut being replaced and a repeat visit if the other strut late
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.