Ford Explorer 2024–2025 — technical service bulletin
Bulletin SSM 54582 · NHTSA communication 11028849 · issued Feb 16, 2026
Technical service bulletin
communication type
Unknown OR Other
component
2024–2025
model years
2
vehicle entries
Official summary
Some 2024 Nautilus and 2025 Explorer vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or inability to connect to other apps in the center display screen. This may be due to the vehicle s Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter th
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.