Jeep Grand Cherokee 2022–2023 — technical service bulletin
Bulletin 9100162 · NHTSA communication 10236807 · issued Apr 26, 2023
Technical service bulletin
communication type
Seats
component
2022–2023
model years
2
vehicle entries
Official summary
AIR CELL - SEAT BACK BOLSTER For concerns with seat back massage inoperable or partially inoperative (L/R side) please contact FCA Redacted Content for further assistance. If no response in 15 minutes, proceed with repair. Prior to repairs, please gather and provide the following information: - Detailed pictures showing any disconnected air tubes. - How the user identified the malfunction, and if it was present at time of first use or functioned and then stopped.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.