Jeep Grand Cherokee 2021 — technical service bulletin
Bulletin 23-027-21 · NHTSA communication 10218580 · issued Aug 19, 2021
Technical service bulletin
communication type
Equipment
component
2021
model years
1
vehicle entries
Official summary
Third Row Headrest Fails To Fold Down This bulletin involves inspecting both the left and right third row headrests and if necessary, re-seating the horseshoe cable clip(s). The customer may describe the following: Both the left and or right, third row headrest(s) will not fold and the load floor cannot be used.The headrests will not fold when pressing the radio screen soft button, or using the manual fold handle.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.