Jeep Grand Cherokee 2011–2013 — technical service bulletin
Bulletin 17-005-13 · NHTSA communication 10215809 · issued Apr 3, 2013
Technical service bulletin
communication type
Equipment
component
2011–2013
model years
3
vehicle entries
Official summary
This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.