Ford Explorer 2017–2022 — technical service bulletin
Bulletin SSM 50588 · NHTSA communication 10209212 · issued Mar 15, 2022
Technical service bulletin
communication type
Equipment
component
2017–2022
model years
15
vehicle entries
Official summary
Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT-14G298-GR or lower, it cannot be
Vehicles covered
- 2020 Ford Explorer
- 2021 Ford Explorer
- 2022 Ford Explorer
- 2017 Ford Transit
- 2018 Ford Transit
- 2019 Ford Transit
- 2020 Ford Transit
- 2021 Ford Transit
- 2022 Ford Transit
- 2017 Ford Transit Connect
- 2018 Ford Transit Connect
- 2019 Ford Transit Connect
- 2020 Ford Transit Connect
- 2021 Ford Transit Connect
- 2022 Ford Transit Connect
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.