Ford Explorer 2020–2021 — technical service bulletin
Bulletin SSM 49868 · NHTSA communication 10198633 · issued Jun 8, 2021
Technical service bulletin
communication type
Equipment
component
2020–2021
model years
2
vehicle entries
Official summary
Some 2020-2021 Explorer vehicles may exhibit a lack of heat from the passenger side of the vehicle when using the climate control. When diagnosing for insufficient, erratic or no heat from passenger side floor vents, first perform pinpoint test (PPT) K.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.