Ford Explorer 2020–2021 — technical service bulletin
Bulletin SSM 49437 · NHTSA communication 10186401 · issued Jan 12, 2021
Technical service bulletin
communication type
Electrical System
component
2020–2021
model years
4
vehicle entries
Official summary
Some 2020-2021 Explorer/Aviator vehicles built on or before 07-Dec-2020 may falsely store diagnostic trouble codes (DTCs) U0415 and/or U3000:42 in the image processing module B (IPMB). These DTCs may be associated with camera display issues or a Reverse Brake Assist Unavailable fault message. To correct the condition, reprogram the IPMB using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 19H405 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.