Toyota Highlander 2008–2013 — technical service bulletin
Bulletin ZG4_Toyota POL17 · NHTSA communication 10142889 · issued Jun 20, 2018
Technical service bulletin
communication type
Latches/locks/linkages
component
2008–2013
model years
6
vehicle entries
Official summary
Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.