2012–2025 New Flyer Xcelsior Recall: Buses may have been built without enough emergency exits or the exits may…
NHTSA campaign 25V542000 · Structure · filed Aug 22, 2025 · verified Jul 30, 2026
The defect
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Affected vehicles
Related recalls
Other campaigns involving New Flyer vehicles
Source: NHTSA recall database, campaign 25V542000. Data last verified Jul 30, 2026.