2013–2021 Volvo Bus 9700 Recall: Red beacon lighting on the Threshold Warning System (TWS) may not be…
NHTSA campaign 23V890000 · Equipment Adaptive/mobility · filed Dec 22, 2023 · verified Jul 30, 2026
The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
The risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
Related recalls
More Volvo Bus 9700 recalls
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Other campaigns involving Volvo Bus vehicles
Source: NHTSA recall database, campaign 23V890000 (manufacturer number SR24-81). Data last verified Jul 30, 2026.