2023 Volvo Bus 9700 Recall: Emergency window exits may be missing identification and operating…
NHTSA campaign 23V667000 · Equipment · filed Oct 3, 2023 · verified Jul 30, 2026
The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
Missing emergency window exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner letters were mailed February 1, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR23-85.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
Related recalls
More Volvo Bus 9700 recalls
- 2023–2025 Volvo Bus 9700 — Metallic debris within the electrical connectors of the…
- 2025 Volvo Bus 9700 — Emergency exit labels that provide exit identification and…
- 2024 Volvo Bus 9700 — Castellated nuts securing the steering gear link rod to the…
- 2024 Volvo Bus 9700 — Castellated nut securing the steering gear link rod to the…
- 2013–2021 Volvo Bus 9700 — Red beacon lighting on the Threshold Warning System (TWS)…
Other campaigns involving Volvo Bus vehicles
Source: NHTSA recall database, campaign 23V667000 (manufacturer number SR23-85). Data last verified Jul 30, 2026.