2020–2021 Utilimaster Walk-IN Van Recall: Fasteners that attach the shock mount bracket to the underside of the…
NHTSA campaign 21V572000 · Structure · filed Jul 27, 2021 · verified Jul 30, 2026
The defect
Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
The risk
The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Utilimaster | Walk-IN Van | 2020, 2021 |
Related recalls
More Utilimaster Walk-IN Van recalls
- 2023 Utilimaster Walk-IN Van — Retaining nut that holds the shock mount together may have…
- 2023 Utilimaster Walk-IN Van — Passenger side jump seat may be missing a safety clip that…
- 2022 Utilimaster Walk-IN Van — Catalytic converter theft deterrent cover may contact and…
- 2022 Utilimaster Walk-IN Van — Transmission shifter cable may contact the exhaust…
- 2021–2022 Utilimaster Walk-IN Van — Headrest portion of the passenger-side jump seat may have…
Other campaigns involving Utilimaster vehicles
All Utilimaster Walk-IN Van recalls → · All Utilimaster recalls →
Source: NHTSA recall database, campaign 21V572000 (manufacturer number 21-19). Data last verified Jul 30, 2026.