2019 MCI D4505, 2019 MCI J3500, 2018–2019 MCI J4500 Recall: Temperature and vibration stresses may cause the tempered glass roof hatch…
NHTSA campaign 19V344000 · Visibility · filed May 3, 2019 · verified Jul 30, 2026
The defect
Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
The risk
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
MCI will notify owners, instructing them to contact the hatch manufacturer for a replacement roof hatch, free of charge. The recall began June 20, 2019. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 471.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Related recalls
More MCI D4505 recalls
- 1988–2001 MCI 102D3 and 11 other models — Please refer to MCI's recall report for specific model year…
- 2014–2018 MCI D4000 and 4 other models — Red beacon lighting on the Threshold Warning System (TWS)…
- 2021 MCI D4000 and 7 other models — Fuel tubes between the fuel rail and the injectors for…
- 2018 MCI D4000 and 8 other models — Main Distribution Panel (MDP) located within the battery…
- 2017–2018 MCI D4000 and 7 other models — Sealing washer may not seat correctly in the pilot bore…
Other campaigns involving MCI vehicles
Source: NHTSA recall database, campaign 19V344000 (manufacturer number SB 471). Data last verified Jul 30, 2026.